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Getting Your First Puck Online

The first (or only) Puck in a system needs to be plugged into power and set up as a Gateway Puck, connected to your 2.4 GHz network.

Can't get your Gateway Puck connected? Check out the troubleshooting steps below.

Notes:

  • It never hurts to click the show password button when you are entering your Wi-Fi password in the Flair app.
  • It also never hurts to verify your Wi-Fi password is correct by forgetting the network on a phone or tablet and ensuring you can connect with that password.

 

Determine if your Puck is connected to your network

Check the symbol at 6 o'clock on the face of the Puck:

Puck-Connected.png Puck-Not-Connected.png
Your Puck is connected. Your Puck is not connected.
Your Puck is unable to communicate back to our servers. Please contact support@flair.co and a member of our team will work with you to resolve this issue. Try the troubleshooting steps below.

 

If your Puck is not connected:

  • If your router broadcasts the 2.4 and 5 GHz networks with a single network name you should check to see if you can separate the two networks so they each broadcast a unique network name.
  • If the above is not possible or doesn't work, you can create a 2.4 GHz guest network and connect your Puck to that network. Most routers make guest network creation pretty straightforward.
  • If your wireless network is secured using one of several protocols: WPA, WPA2, WPA3, and some variations of these, you may need to lower the encryption method.
    • If the Puck can't connect, sometimes this is resolved by lowering the encryption method used from WPA3 to WPA2 or perhaps a more advanced WPA2 encryption to the more basic WPA2 offering. All of these encryption options offer a high level of security but if you have any concerns about lowering this encryption standard please reach out to support@flair.co so we can assist in getting your Puck(s) connected.