How do I initiate a return? You have 30 calendar days from when you order a product to return it. Here is our Returns Policy.Please email email@example.com to initiate a return. Related articles How do I cancel an order? Do I need a smart thermostat to use Flair? Flair Welcome Guide I already have ecobee/Honeywell remote sensors - do I need a Flair Puck? Is my remote control supported?