How do I initiate a return? You have 30 calendar days from when you order a product to return it. Here is our Returns Policy.Please email firstname.lastname@example.org to initiate a return. Related articles How do I cancel an order? Do I need a smart thermostat to use Flair? Flair Welcome Guide I already have ecobee remote sensors. Do I still need to use a Puck? Is my remote control supported?