When completing IR Setup, make sure your Puck has a clear line of sight to your IR device. If you imagine the Puck as a clock, IR signals are sent out from 2:00 and 10:00, as well as from the Puck face. It may help to aim these parts of the Puck directly at your IR device to ensure that your IR setup issue is not related to range, alignment, or a blocked transmitter.
For certain models, you may need to turn your IR device on before beginning IR Setup. After turning on your IR device using your remote, continue IR Setup as described in the App.
If you are still unable to find a successful IR model after trying both these steps, please email firstname.lastname@example.org. Please include your IR device’s model number as well as your remote model number in that email. We may have to manually upload your IR codeset into our cloud. We will either purchase a copy of your IR device’s remote or, in rare instances, send you a prepaid shipping label to ship your remote to us.