Poor Signal Strength
The most common reason a device is offline is poor signal strength. Gateway Pucks need a strong connection to WiFi. Sensor Pucks and Smart Vents need a strong connection to a Gateway Puck over the Flair network.
Tighten Smart Vent Battery Holders
The second most common reason a Smart Vent is offline is that the battery holders may not tightened enough, producing a gap that prevents batteries from making a good connection. Try tightening the battery holders.
Be sure to wait 60 seconds before replacing batteries to allow the capacitors to drain.
Check to see if the Puck is responsive by pushing and scrolling. If the Puck is not responding to button pushes or scrolling, try the unresponsive Puck troubleshooting steps.
For Sensor Pucks and battery operated Smart Vents, try replacing batteries with fresh, new batteries. If you do replace batteries, wait 60 seconds before replacing.
When Flair is in Setup mode and discovering new devices, it may take up to five minutes for all the devices to be discovered.