If you experience unexpected behavior from your Sensor Pucks, Gateway Pucks, or Smart Vents, we recommend power cycling your Gateway Puck. To do so, unplug it from either end of the cable, wait 10 seconds, and plug it back in.
If you are not seeing your Flair devices in the App, we recommend refreshing your browser or closing and reopening your App.
If you still don’t see your units, turn on Setup Mode for a few minutes. This can be done by clicking Home Settings → Flair Devices and flipping the Setup Mode slider to On. Wait a few minutes for all your devices to enter Setup Mode. Confirm that all your Flair devices have been added to your Home before turning Setup Mode off.
Turn Setup Mode on: