Use a 2.4 GHz Network
The Puck can only see visible 2.4 GHz networks. Most routers will allow you to broadcast both a 2.4 GHz and 5.0 GHz network. Your 2.4 GHz WiFi network must be at least temporarily visible during Setup.
If you have a "hidden" network, make it visible during WiFI setup.
Use the Flair Web App
Try using a browser on a WiFi connected laptop or desktop to perform WiFi setup by going to my.flair.co
Stuck on "Scanning"
If the WiFi Setup Page has been stuck on “Scanning…” for more than a few minutes, close and re-open the Flair app, or refresh the browser.
If you have a Puck shipped August 2017, please email firstname.lastname@example.org if you are having Puck WiFi setup issues.