Note: If you're having trouble getting a Gateway connected to WiFi on a phone or tablet, try using the Flair web app at my.flair.co from a computer/laptop that is connected to your home WiFi.
A Gateway Puck has a WiFi icon that indicates its connection to your home WiFi. More bars indicate stronger signal strength. An x in the icon means the Gateway Puck does not have a WiFi connection.
This Puck has a strong WiFi signal:
If your Gateway Puck WiFi icon has an x it is no longer be connected to your home WiFI. This can happen if you change your WiFi SSID (username) and/or password, or if the Gateway is no longer in range of your home WiFi or it somehow lost connection.
Check the number of bars in the WiFi icon. If it is low, the Gateway may not have a strong enough signal to your home WiFi.
Good signal strength is above -75 dB. Signals lower than -80 dB may not be strong enough.
Improve Range
Try moving your Gateway Puck to reconnect to your home WiFi or improve signal strength. This can help improve your WiFi signal, especially if you moved the Gateway, router, furniture or other large objects that might be blocking your WiFi signal to the Gateway.
Reconnect to WiFi
If you changed your router SSID/password, you will need to reconnect your Gateway Pucks to WiFi. Re-establishing your WiFi connection may also help if the signal is poor.
Do this for all Gateway Pucks in your Flair system:
- Push the Puck, rotate to the Gear menu and push to select
- Rotate to "Forget WiFi" and push to select
- Wait for the Puck to reboot
- In the Flair app, tap the PLUS sign
- Select "Add new Gateway Puck"
- Follow the Gateway setup wizard to re-establish WiFi connection
Factory Reset
Try a Factory Reset on the Puck, then re-connect to home WiFI.
- Push the Puck, rotate to the Gear menu and push to select
- Rotate to "Forget WiFi" and push to select
- Wait for the Puck to reboot
- Push the Puck, rotate to the Gear menu and push to select
- Rotate to "Factory Reset" and push to select
- If you see "Partial", push to select, otherwise push "Yes"
- Wait for Puck to reset
- In the Flair app, tap the PLUS sign
- Select "Add new Gateway Puck"
- Follow the Gateway setup wizard to re-establish WiFi connection
Advanced WiFi Setups
Some switches and routers have advanced firewalls, tunneling, ad-blocking, or other special features that may disrupt Flair Puck traffic. If you have a router with these features, and are seeing issues with the Gateway Puck staying online, try disabling these features for a few hours to see if this may improve the Puck's internet connection.
If you are able to whitelist the Flair Puck, please see How do I find my Pucks' MAC ID or MAC address.