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Gateway Puck WiFi Connection

 

Overview

Gateway Pucks connect to WiFI. The display shows the WiFi icon.

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Sensor Pucks do not display a WiFi icon because they do not maintain a WiFi connection. Sensor Pucks use RF to communicate with Gateway Pucks. 

However, a Sensor Puck will briefly connect to WiFi download the remote codes when it's paired with an IR Device during IR Device Setup.

A Sensor Puck will also connect to WiFI during an OTA (over the air) update.

Update WiFi Credentials

If the router SSID/password has changed, you'll need to reconnect your Gateway Pucks to WiFi using the new credentials.

Do this for all Gateway Pucks that need to be updated:

  1. Push the Puck, rotate to the Gear menu and push to select
  2. Rotate to "Forget WiFi" and push to select
  3. Wait for the Puck to reboot
  4. In the Flair app, tap the PLUS sign
  5. Select "Add new Gateway Puck"
  6. Follow the Gateway setup wizard to re-establish WiFi connection

Check WiFi Signal Strength

A Gateway Puck has a WiFi icon that indicates its connection to your home WiFi. More bars indicate stronger signal strength. An x in the icon means the Gateway Puck does not have a WiFi connection.

This Puck has a strong WiFi signal:

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If your Gateway Puck WiFi icon has an x it is no longer be connected to your home WiFI. This can happen if you change your WiFi SSID (username) and/or password, or if the Gateway is no longer in range of your home WiFi or it somehow lost connection.

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Check the number of bars in the WiFi icon. If it is low, the Gateway may not have a strong enough signal to your home WiFi.

Further, you can check the signal strength using Flair Statistics. Good signal strength is above -75dB. Signals lower than -75dB may not be strong enough.

Improve WiFi Range

Try moving the Gateway Puck closer to the router to improve signal strength. This can help improve your WiFi signal, especially if you moved the Gateway or router - or if large metal objects might be blocking the WiFi signal to the Gateway.

Reestablish WiFi Connection

Re-establishing your WiFi connection may help if the signal is poor. First, do a "Forget WiFi", then reconnect the Gateway Puck to your home WiFi.

  1. Push the Puck, rotate to the Gear menu, and push to select
  2. Rotate to "Forget WiFi" and push to select
  3. Wait for the Puck to reboot
  4. In the Flair app, tap the PLUS sign
  5. Select "Add new Gateway Puck"
  6. Follow the Gateway setup wizard to re-establish WiFi connection

Gateway Connects Once and then Disconnects

A Gateway Puck may connect once and then not be able to connect again.

When you see this, the most likely culprit is something called a "captive portal", which is a type of network that requires you to open a browser to login to the network. This is popular in airports, certain businesses, hotels, etc. Captive portals are not supported by Flair. You'll need to use a WiFi network without a captive portal.

Another possible culprit for this type of behavior is a whitelist or security blocker on the router. If the router has any blocking or whitelisting you'll need to add Flair Pucks to the exception list using the Puck's MAC Address. Each Gateway's MAC address will need to be excepted. See How to find a Puck's MAC address.

Other Router Settings

If the Gateway Puck is going offline daily, check to see if your router resets nightly.

Also, try setting the DHCP lease time for one week (some routers allow you to change this setting).

Advanced WiFi Setups

Some switches and routers have advanced firewalls, tunneling, ad-blocking, or other special features that may disrupt Flair Puck traffic. If you have a router with these features and are seeing issues with the Gateway Puck staying online, try disabling these features for a few hours to see if this may improve the Puck's internet connection.

If you are able to whitelist the Flair Puck, please see How do I find my Pucks' MAC ID or MAC address.