Troubleshooting IR Signal/Range

IR Signal

Flair Pucks send IR commands in 3 different directions.  One direction is out of the front of the Puck, and 2 are out of the sides at the 10 o'clock and 2 o'clock positions.

Basic troubleshooting

1. Make sure to aim one of these IR beams at the mini split just like you would aim the mini split remote
2. Try moving within 5' of the mini split
3. Try using the remote to turn the mini split on, and then send commands from the Puck
4. A remote might have channel 1, 2, 3, etc - check the user manual to see if the remote supports multiple channels

IR Range

Flair Pucks have up to 15 feet of range.  Please start by aiming the IR beams first, at a distance of 5 feet or so.  After you can make a change and hear a beep, you can start moving farther away.  Some mini split receivers are sensitive to florescent lights, sunlight, or dust on the receiver window.  Try making sure none of these are in the way.