My Device won't Connect to the Flair WiFi xxxx Network

Try Setup Using on my.flair.co

If you're having trouble connecting a Gateway Puck to WiFi on a phone or tablet, do a "Forget WiFi" on the Puck and try performing Flair Setup using a browser on a WiFi-connected laptop or desktop by going to my.flair.co.

Here are additional troubleshooting steps.

Turn on Location Services

Flair Setup requires location services on some Android phones. Turn on location services on your phone.

Forget Networks

If you've tried WiFi Setup a few times, your device may be trying to connect to a previously saved connection.

1. Forget any saved Flair WiFi xxxx networks on your phone/tablet/computer.
2. On the Puck, go into the Gear menu and select "Forget WiFi" to clear out the WiFi credentials
3. Tap on the "I do not see the icon, restart" button in the app to restart WiFi Setup

Toggle WiFi

It can help to reset the WiFi on your device to clear out any old connections.

1. Turn off WiFi on the device you're using to perform Flair Setup
2. On the Puck, go into the Gear menu and select "Forget WiFi" to clear out the WiFi credentials
3. Turn on WiFi on the device you're using to perform the Flair Setup
4. You may need to wait 5 minutes for the Flair WiFi xxxx network to be broadcast and seen by your device