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Flair won't connect to my home WiFi

Stuck on "Loading WiFi..."

If you see the "Loading WiFi..." for more than five minutes, restart the Flair app.

  1. On the Puck, go into the Gear menu and select "Forget WiFi" to clear out the WiFi credentials
  2. Close, then reopen the Flair app and restart WiFI Setup

Puck Displays "WiFi Connect Failed" Message

After entering in a home WiFi network name and password, the Puck may fail to connect.  When this happens, the Puck screen will display a message "WiFi Connect Failed".

The most likely reason is that the password was mistyped.

  1. On the Puck, go into the Settings menu, rotate to "Forget WiFi" and push to select. This will clear out the WiFi credentials.
  2. Tap on the "I do not see the icon, restart" button in the app to restart WiFi Setup.

The Puck could be too far away from the home WiFi router.

  1. Move the Puck closer to the router
  2. On the Puck, go into the Gear menu and select "Forget WiFi" to clear out the WiFi credentials
  3. Tap on the "I do not see the icon, restart" button in the app to restart WiFi Setup

Also, if your router is using DHCP and you have a lot of devices connecting to your home WiFI, your router may have run out of IP addresses to assign to the Gateway Puck. Check to see if all the IP addresses have been allocated by opening your router settings to get a DHCP client list.

Can't Connect to Google WiFi

Google WiFi broadcasts 2.4 and 5.0 GHz networks but seems to only allow devices to connect to 5.0GHz. Once a device is connected to 5.0GHz, the router will then allow connection to 2.4GHz. This has been identified as the WiFi router rejecting new connections under 2.4GHz.

  1. Temporarily rename your home WiFi to "Temp 123" - do not change the password
  2. Create a Guest network that uses 2.4GHz. Give it the original name for the home WiFi - and use the same password.
    For example, if the original home WiFi name was "Sammy Baby" and you renamed it to "Temp 123", name the Guest network "Sammy Baby". Both networks should use the same password.
  3. Do a "Forget WiFi" on the Gateway Puck
    • Push the Puck to enter the Puck menus
    • Rotate to the Gear icon and push to select
    • Rotate to "Forget WiFi" and push to select
  4. Run Flair Setup in the Flair app to connect your Gateway Puck to the Guest network
  5. Disable the Guest network
  6. Rename the WiFi network back to its original name
  7. Power-cycle the Gateway Puck, waiting 60 seconds before plugging it in
  8. The Gateway Puck will reconnect to the home WiFi network

Mesh Routers