- WiFi Network Changes
- Power to Puck
- Unresponsive Puck
- Gateway Puck Offline
- Sensor Puck Offline
- Re-Link Puck
WiFi Network Changes
Has your WiFi SSID name or password changed? If so, follow these instructions to update the WiFi credentials on your Puck(s): I changed my WiFi network/password.
Power to Puck
If your Puck is plugged into power...
- Are you using the Flair USB cable and adapter? If not, this is needed for correct powering of the Puck.
- Is the Puck plugged into a functioning outlet - or a switch controlled outlet? If not, plug the Puck into a functioning outlet that is not controlled by a light switch.
When you rotate or push the Puck, does the display change? If not, try the unresponsive Puck troubleshooting steps.
Gateway Puck is Offline
If a Gateway Puck is offline, please check out the article on Gateway Puck WiFi Connection.
Sensor Puck Offline
The most common reason a Sensor Puck goes offline is low signal strength. All Sensor Pucks need a good RF (radio frequency) signal to a Gateway Puck.
- Check the signal strength. If the signal is low, try moving a Gateway Puck to a more central location - or closer to the offline device. You can also try converting the nearest Sensor Puck to a Gateway Puck, or adding an additional Gateway Puck to facilitate signal strength.
- Try replacing batteries with fresh, new batteries. If you do replace batteries, wait 60 seconds before inserting the new batteries.
You can reset a Sensor Puck's connection to the nearest Gateway Puck by going into the Settings Menu and selecting "Unlink Gateway". Then enable Setup mode to discover and re-link the Sensor Puck(s).