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Pucks are offline

WiFi Network Changes

Has your WiFi SSID name or password changed? If so, follow these instructions to update the WiFi credentials on your Puck(s): I changed my WiFi network/password.

Power to Puck

If your Puck is plugged into power...

    1. Are you using the Flair USB cable and adapter? If not, this is needed for correct powering of the Puck.
    2. Is the Puck plugged into a functioning outlet - or a switch controlled outlet? If not, plug the Puck into a functioning outlet that is not controlled by a light switch.

Unresponsive Puck

When you rotate or push the Puck, does the display change? If not, try the unresponsive Puck troubleshooting steps.

Gateway Puck is Offline

If a Gateway Puck is offline, please check out the article on Gateway Puck WiFi Connection.

Sensor Puck Offline

The most common reason a Sensor Puck goes offline is low signal strength. All Sensor Pucks need a good RF (radio frequency) signal to a Gateway Puck.

  • Check the signal strength. If the signal is low, try moving a Gateway Puck to a more central location - or closer to the offline device. You can also try converting the nearest Sensor Puck to a Gateway Puck, or adding an additional Gateway Puck to facilitate signal strength.
  • Try replacing batteries with fresh, new batteries. If you do replace batteries, wait 60 seconds before inserting the new batteries.

Re-Link Puck

You can reset a Sensor Puck's connection to the nearest Gateway Puck by going into the Settings Menu and selecting "Unlink Gateway". Then enable Setup mode to discover and re-link the Sensor Puck(s).