Introduction
If you encounter a message similar to this one, it means your system doesn't have enough Gateway Pucks in your Flair system to support the devices you want to add.
Each Gateway Puck supports a limited number of Sensor Pucks and Smart Vents (see the Large System Calculator). When this limit is reached you'll see the "Add Additional Gateway" warning with a few options.
The warning message and available options differ slightly depending on whether you're in app Setup or using the PLUS menu to add the devices.
There are four scenarios where the warning may occur:
- App Setup when adding a mini split or IR device
- App Setup when adding a thermostat
- Plus Menu when adding a Smart Vent or Sensor Puck
- Plus Menu when adding a mini split or IR device
App Setup: Mini Split or IR Device
This scenario occurs when adding a mini split or IR device during the "Select HVAC Type" step of App Setup.
When the existing Gateway Puck(s) cannot support adding additional Sensor Pucks, selecting a mini split, window AC or portable during Setup will display the following warning message with these options:
- Add: This will pause HVAC Setup and begin the Gateway Puck setup process. When the new Gateway Puck has been added, the HVAC Setup process will resume.
- Skip: this will skip adding a new Gateway Puck and allow selecting an existing Puck.
- Cancel: This closes the warning message. If you have no more Pucks, select this option, then select "Done Adding Devices" to cancel adding an IR device. Once Setup is complete and you have additional Pucks to add, use the PLUS menu to add your IR device.
App Setup: Thermostats
This scenario occurs when adding a thermostat during the "Select HVAC Type" step of App Setup (specifically, during room assignment).
When the existing Gateway Puck(s) cannot support discovering additional Sensor Pucks you'll see the following screen instead of the usual Puck room assignment screen. This screen suggests finishing Setup and then adding the remaining devices and rooms in the PLUS menu. Alternately, you can tap "Show already assigned" to reassign an existing Puck to this room.
PLUS Menu: Add new Smart Vent/Sensor Puck
This scenario occurs when using the PLUS menu to add a new Sensor Puck or a new Smart Vent.
Using the PLUS menu to add new devices ("Add new Sensor Puck" or "Add new Smart Vents") will present a "piecemeal" (or mini) wizard to guide the user through adding devices.
If there are not enough Gateways to support adding the new Sensor Puck(s) or Smart Vent(s), the warning will appear.
PLUS Menu: Add new Mini Split or IR Device
This scenario occurs when using the PLUS menu to add a new mini split or IR device.
Using the PLUS menu to add new IR device will present a "piecemeal" (or mini) wizard to guide the user through adding an IR device.
If there are not enough Gateways to support adding the new IR device, the warning will appear.