Restore connection after network outage

Follow
Avatar
Pete Mast
Due to storms in the area, our powered went out briefly the other night, which caused a corresponding network outage. I have 4 pucks and 6 vents. Two of each failed to come back online when the network reset. What is the best way to get these units back online? Last time I faced this I fought a puck for most of the day and pretty much factory reset it and then reinstalled it. There’s got to be an easier way. Suggestions?
0

Comments

1 comment

Sort by Date Votes
  • Official comment
    Avatar
    James Clarke

    Hi Pete Mast,

    We're sorry to hear you had trouble getting a few of your Flair devices back online.

    When this occurs please keep in mind that you need to get your Flair Gateway Pucks online first and once these are online the Sensor Pucks and Smart Vents will come online.

    When there is an internet outage Gateway Pucks should reconnect automatically to your WiFi, however, sometimes if the DHCP lease expires during the period the internet was down the Gateway Pucks may not automatically reconnect.

    To reconnect Gateway Pucks to your home WiFi first do a "Forget WiFi" in the Puck Settings menu.  Next, in the Flair app tap the orange PLUS menu and select "Add new Gateway Puck".  Then follow the prompts to get your Gateway Puck connected.  Do this for all Gateway Pucks in your system.

    Once your Gateway Pucks are online your Sensor Pucks and Smart Vents will communicate with the Gateway Pucks and come back online.

    If you would like to avoid this in the future you can do one of the following:

    1. Change your router's default DHCP lease time to 1 week
    2. Assign Gateway Puck(s) static IP address(es) in the router

    If you need additional support please contact us at flair.co/support

    Regards,

    The Flair Team

    Comment actions Permalink

Please sign in to leave a comment.