No access to Flair tonight; API outage; Vents locked closed; No local control; Status page?

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    James Clarke

    Hi Jake Grinsted, Seth Lampman & Conrad Zagarzazu,

    We did have a brief outage on Saturday night/Sunday morning (5/20 & 5/21) due to scheduled maintenance.

    This likely resulted in your Flair Gateway Pucks going offline and as a result, all Flair Smart Vents should have subsequently gone offline and opened.

    I know Jake indicated some of his Smart Vents did not open.  If this happened to anyone else please let us know with an email to support@flair.co 

    We expect that your systems were online and operating as usual by Sunday AM.

    Regards,

    The Flair Team

     

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    Seth Lampman

    Same issue here. I thought it was just me until I saw your post

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    Conrad Zagarzazu

    Same here

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    Jake Grinsted

    Thanks James Clarke and team. What should we do when they don't open? Is that something you can share here publicly for those of us (like me) who go searching online for answers on what to do? It was so hard to find info about what to do in this situation where Flair has an outage.

    To be clear, I do not fault you for having an outage - and I appreciate how quickly things came back online. 

    But I do think it's fair to ask for some transparency about what we are supposed to do with these (rather pricey!) vents in the event that you do suffer an outage. Or, for that matter, if any of your providers or the internet itself suffer an outage.

    Could you help us know what steps to take? Obviously emailing support in the middle of the night when the Flair team is quite possibly scrambling to rectify an API outage is understandably not going to help us solve the immediate issue of closed vents.

    Many thanks,

    Jake

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    Seth Lampman

    Yeah some sort of notification when it's down would be helpful.

    My vents were stuck in the last position they were in. But... I use Homeassistant and have the plugin for flair. What I did find out is that I could manually open and close the events with homeassistant during the outage. Normally (with HA) if I manually open and close vents flair will override it and undo whatever vents I manually control. During the outage I could at least do things manually (the flair app couldn't do this)

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    Andrew Shaw

    Welcome to one of several reasons why many of us are not buying into Flair. No local control and if you lose connectivity to the cloud for any reason they should all go wide open which is absolutely not desirable for many of us. If they go under, you'll be stuck with a lot of expensive paperweights. We have had a thread going for years now that Flair has ignored for about as long where we have asked for things that would make their system far more robust. But crickets as usual

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    Chris Moschini

    I've seen that thread and Flair doesn't seem to be ignoring it but they do seem to lack direction, and, perhaps motivation.

    I agree that if Flair goes out of business - and given how long it took them to just get a second vent size out, I certainly wouldn't rule that out (any major manufacturer could step in and push them out by simply supporting more vent sizes at launch) - then we customers will be screwed and there will just be a lot of eye rolls coming from Flair.
    https://support.flair.co/hc/en-us/community/posts/360068682731-What-happens-if-there-is-no-internet-

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    Andrew Shaw

    I suppose in my mind that not following up or responding for 3 years constitutes ignoring. It's a pity because the hardware seems nice

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