No access to Flair tonight; API outage; Vents locked closed; No local control; Status page?

Tonight, Flair's servers appear to have gone down. The Flair app is unable to load, or if it occasionally loads it can't reach the servers for long. Meanwhile my internet connection is stable and fast. Presented with unable to load API errors or spinning loading indicators.

Is there a Flair status page? I found ecobee's at https://status.ecobee.com/, but they have no outages.

As far as I can tell, there is ZERO local fall-back when Flair's API goes down. Vents remain in whatever position they were in prior to the outage. ecobee can take back over and run my HVAC, but it obviously cannot open the vents. So it's pushing air into the wrong rooms and not able to cool the one room that needs to be cooled since its vents are closed.

I can't find any support articles about how to open the vents by hand. Do I need to unscrew them from the ceiling when this happens?

Is there really no way for some local control here? How hard is it to have the fallback of sending a local signal within my wifi network from phone to puck to vent? Or at least a fallback of the vents all opening when the pucks can't reach the API?

Official comment

James Clarke

May 25, 2023 18:24

Hi Jake Grinsted, Seth Lampman & Conrad Zagarzazu,

We did have a brief outage on Saturday night/Sunday morning (5/20 & 5/21) due to scheduled maintenance.

This likely resulted in your Flair Gateway Pucks going offline and as a result, all Flair Smart Vents should have subsequently gone offline and opened.

I know Jake indicated some of his Smart Vents did not open. If this happened to anyone else please let us know with an email to support@flair.co

We expect that your systems were online and operating as usual by Sunday AM.

Regards,

The Flair Team

Seth Lampman

May 20, 2023 07:25

Same issue here. I thought it was just me until I saw your post

Conrad Zagarzazu

May 21, 2023 20:06

Same here

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