IR Code Download Not Working

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Rob Draper

I'm trying to set up a 10-puck system.  Gateway is set up and properly controlling a mini split. When I try to add other mini splits, when I get to the step where they system is supposed to send IR model codes to the sensor puck, nothing happens.  When I go back into the app to try to resend the codes, the app has forgotten the IR device model info and wants me to do the model setup again.  It's the same device model (Sanyo mini split) that worked with the Gateway puck, so I know the system knows this device.  Any ideas for why the system won't send IR model info to any of my sensor pucks?

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    Alec Geno
    • Edited

    I am having the same issue trying to setup 8 pucks. Finally got the gateway hooked up to WiFi and a minisplit but can't get the sensor pucks to download ir codes.

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