Something misconfigured

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Warren DeLarme

• June 21, 2019 16:28

I have 2 Pucks that continuously go off for some reason. I will log in and see my dining room and kitchen/lvng room off. none of the other 8 or so ever do this..Did I set something up wrong with them?

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• Official comment

  

  John Bartlet

  • June 25, 2019 19:12

  Hi Warren,

  To protect user privacy, we cannot discuss account specifics in our public forum. This sounds like it may be best to talk to our support team by opening a ticket. We look forward to helping you!

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  Warren DeLarme

  • June 25, 2019 01:26

  I have two puck that keep getting set to inactive for no reason. Can you help?

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  Brian Wuttke

  • June 25, 2019 19:15
  • Edited

  Probably best to open a support inquiry (not because support on the forums in slow, lol)

   

  Might the pucks be using the Geofencing or Beacon Scanning options?  Maybe that's what is making them inactive.  These setting are in app in the "Device Settings"

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  Warren DeLarme

  • June 25, 2019 20:37

  Yeah I thought that too but beaconing is turned off. Also only two of the pucks out of 7 or 8 are doing this

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