3 nights in a row - no service
I'm really frustrated. This is the 3rd night in a row that the Flair app on my phone is not connecting to the server, even though it did so earlier today. I'm unhappy that the app has to connect to a server to control devices that are in my own home on the same network. I'm really unhappy that I have to switch modes and programs every morning and night in the spring and fall, because there is no "heat up to X/air condition down to Y" mode for your settings.
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Official comment
Hi Stephen,
We haven't had any downtime so I'm not sure why your phone is having issues. I suspect there is something going on with your phone's internet connection (maybe a bad cellular signal or weak wifi signal?). That said, if you are ever in doubt, you can also access your system through my.flair.co on your computer. Is this a smart vent system or a minisplit system? For Smart Vent systems, the only way to integrate with smart thermostats today is via an internet connection. On the heat to/cool to point - we'd love to know a bit more about this as we having been working on a few changes to some of our algorithms, particularly in response to customers in the southwest where the daily swings in temperature necessitate mode switching daily. I have asked the support team to reach out and hope we can make the system easier to use for you!
Cheers,
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