Wifi issues

Follow

tayler fulton

• June 17, 2022 22:53

The company needs to let customers know that this product only works with 2.4 ghz wifi. I have 5ghz and the puck would not connect tried everything could not connect. Very disappointed was excited to use this product but can't

-1

• 

  Sal

  • June 20, 2022 15:39
  • Edited

  I don't know very many people that use 5Ghz exclusively. 2.4Ghz has far more range and the puck doesn't need either fast or large volume data - its the only logical choice. Why not put all your IOT devices on 2.4 and decrease the traffic on 5Ghz? I would think that almost any router that offers 5Ghz can be set to 2.4, 5, or both.

  0

  Comment actions Permalink
• 

  Flair Customer Support

  • June 23, 2022 20:17

  Hi tayler fulton,

  Most smart home products use 2.4GHz networks because of the greater range. Most routers broadcast both 2.4GHz and 5.0GHz networks.

  I've updated our How does Flair Communicate article to reflect this information.

  All the best,

  Finn

  0

  Comment actions Permalink

Please sign in to leave a comment.