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Flair Support

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  • Total activity 698
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Activity overview

Latest activity by Flair Support
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    Flair Support commented,

    1. Community
    2. Flair Discussion
    3. Controlling multiple ductless mini-split units

    Hi Robert, It is indeed live! We released it last summer. It's called Flair Room Sense, and you can find more information in our article on how to set it up. Thanks for following up! 

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    Flair Support created an article,

    Where can I find the Flair Web App?

    1. Setting up and Using Flair
    2. Using the App

    The Flair Web App can be found at my.flair.co

    • Flair Support
    • Updated
    • 1 follower
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    • 0 votes
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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Trouble with one vent

    Hi David, Our article on maintenance bands should help clear this up (it also applies to when Smart Vents open or close). For your convenience, I've pasted a little of it below. Basically, we follo...

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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. vents not activating

    Hi there, I just asked our engineering team about your setup and there are a few possibilities about what may have happened. While we currently offer email-based support, our California-based suppo...

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    • Flair Support
    • Edited
    • 0 votes
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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Vent cover Options

    Hi Dan, Right now we offer one standard Smart Vent faceplate, but I'l definitely pass this onto our CEO and product engineering team—they're always interested in what customers have to say about ou...

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    • Flair Support
    • Edited
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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Puck firmware upgrade or not

    Hi there, After conferring with our engineers, it looks like a firmware update went out to a very limited number of Pucks. However, an issue in the firmware email notification system led to unaffec...

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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. API support with Ecobee

    Hi Tyler, If you'd like to access Flair through the ecobee API, we recommend letting them know that you'd like to see an integration through their products with Flair. While we integrate with ecobe...

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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Stats and diagnostics

    Hi Andrew, Thanks so much for this feedback! I've passed it along to our app development team to help fine-tune our stats page.

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    Flair Support commented,

    1. Community
    2. Flair Discussion
    3. IFTTT and other new user questions

    Hi Rick, We call these maintenance bands (also known as hysteresis bands) and have a full article on how our maintenance band works. We may accommodate custom maintenance bands upon request. If you...

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    Flair Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Temperature on pucks inconsistent - 2 pucks sitting next to each other

    Hi there! Is this a Gateway Puck? Gateway Pucks may temporarily show inaccurate temperatures during setup. The setup process involves heavy WiFi usage. Furthermore, temperature calibration data doe...