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Flair Support

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Activity overview

Latest activity by Flair Support
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    Flair Support commented,

    Official comment

    Thanks for your question! The Puck Pro Edition is being offered in conjunction with decarbonization rebates (currently in Massachusetts and Rhode Island) via select HVAC supply houses. The rebates ...

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    Flair Support commented,

    Official comment

    Thank you for your message. As you may know, the US government imposed new tariffs on products manufactured in China. Our products have been impacted by these tariffs.   Small businesses like Flair...

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    Flair Support commented,

    Official comment

    Hi Stephen, Thanks for this message and this idea! We in fact have a temperature sensor in the Smart Vent however we don't use this temperature sensor for sensing room temperatures as discussed her...

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    Flair Support commented,

    Official comment

    This feature is now available! You can go to the Menu > Flair Devices > Then click the dropdown for your Puck. Switch the slider on Lock Puck, and the Puck will no longer be able to set temperature...

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    Flair Support commented,

    Official comment

    Hi Jason and Chris, Thanks for this message! Smart Vent firmware is not updatable at this time. 

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    Flair Support commented,

    Official comment

    Hi Jason, Thanks for this message! Flair is a cloud-based/IoT smart home solution for heating and cooling. With regards to Hubitat, it looks like that uses the Zigbee/Z-wave protocol to communicate...

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    Flair Support commented,

    Official comment

    Thanks for this request! I've passed it onto our product team.   At the moment, we cannot guarantee a timeline for when new sizes will be available.

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    Flair Support commented,

    Official comment

    Hi there, I just asked our engineering team about your setup and there are a few possibilities about what may have happened. While we currently offer email-based support, our California-based suppo...

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    Flair Support commented,

    Official comment

    Hi there, I just asked our engineering team about your setup and there are a few possibilities about what may have happened. While we currently offer email-based support, our California-based suppo...

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    Flair Support created an article,

    Why doesn’t my Vent close exactly at the room set point?

    If your home is cooling, and a room is set to 72°F, the Flair Smart Vent in that room may not close exactly at 72°F. This is because each Smart Vent maintains a temperature range around the set poi...