Flair Customer Support
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Activity overview
Latest activity by Flair Customer Support-
Flair Customer Support created an article,
Bridge won't discover Sensor Pucks or Smart Vents
Bridge won't discover Sensor Pucks Reset the Puck and rediscover it. To reset the Puck, push the Puck to enter the menu, rotate to Settings, and push to select. Then rotate to "Unlink Gateway" and ...
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Flair Customer Support commented,
Thanks! I updated my reply. All the best,Finn
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Flair Customer Support commented,
UPDATED… Hi Chuck, Vents may be holding on to an existing connection. You can try to force the Vent to repair by power cycling the Vent. Hopefully this will work, but please know that it’s difficul...
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Flair Customer Support created an article,
Why should I buy from Flair?
Besides supporting an awesome growing American business, here are some great reasons to buy from Flair: 2-year warranty 60-day returns US-based customer service Specialized customer service (train...
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Flair Customer Support created an article,
I can’t integrate or see my smart thermostat
If you are integrating a smart thermostat with Flair, you'll be asked to log into your smart thermostat account to grant permission to Flair to access your thermostat(s). If you're not seeing your ...
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Flair Customer Support created an article,
Switch a Bridge Internet connection between WiFi and Ethernet
Switch a Bridge from WiFi to Ethernet Plug an ethernet cable into the Bridge and then into your router. Flair will switch to the ethernet connection. Unplugging the ethernet cable will switch the c...
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Flair Customer Support created an article,
Using POE with the Flair Bridge
If you want to use POE (power over internet) with the Flair Bridge, you'll need a POE splitter, like this one: You can get one on Amazon here. You'll connect your POE ethernet cable to the splitte...
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Flair Customer Support created an article,
Low Signal to Sensor Pucks or Smart Vents
When adding a Bridge, if Sensor Pucks or Smart Vents go offline, try the following: Perform an "Unlink Gateway" for all Sensor Pucks: Push the Sensor Puck to enter the menus, rotate to "Settings'...
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Flair Customer Support commented,
Hi Anthony Byrne, I want to ensure we're on the same page with the Set Point Controller setting and how heating and cooling work with Flair. Your Nest controls your HVAC system and calls for heatin...
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Flair Customer Support commented,
Michael Cardwell, the Bridge opens up another “gateway”. It’s got a stronger RF antenna and has a wider range than a Puck. The idea is that if you add a Bridge to a system with Gateway Pucks, you c...