Flair Customer Support
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Change Password
If you are currently signed out of the Flair app and do not know your password please see the instructions immediately below. Open the Flair app Tap the "Sign In" button Tap the "Forgot your Passw...
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Room Tiles
Room Tile Basics Room Tile Controls and Status for Pucks and Smart Vents Room Tile Controls and Status for Mini Splits and IR Devices Room Tile Basics Room Name: to change tap the 3-dot menu and...
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Make Primary Home
A Primary Home is the default home that you will see when you open the Flair App. Follow these instructions to make a home your primary home: In the Flair app, display the home you want to make yo...
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How to change the (mini split) code set on your Puck
How to download or change the code set on your Flair Puck How to test the code set you have downloaded to your Flair Puck How to download or change the code set on your Flair Puck If the code set o...
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Bridge won't discover Sensor Pucks or Smart Vents
Ensure Sensor Pucks and Smart Vents are in range of the Bridge during discovery. A distance of about 10 feet is recommended. Once discovered, Sensor Pucks and Smart Vents can be moved. Bridge won't...
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Reset a Smart Vent
How to reset a Smart Vent powered by batteries How to reset a Smart Vent powered via 24 VAC How to reset a Smart Vent using the reset button Please follow the steps below to reset a Smart Vent pow...
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Establishing Set Point Limits for a Flair Puck
You can limit the set points established via direct interaction with a Flair Puck via the Set Point Lower Limit and Set Point Upper Limit values found in the Puck settings. This is often desired i...
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Puck Menus
The Puck has several menus that assist in Puck functions and provide Puck information. Mode The Mode menu allows you to update the Mode of a Flair home. This is most useful in mini split setups. ...
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Lock Puck feature
Toggling on the "Lock Puck" feature prevents anyone from rotating that Puck to adjust the set point. This can be useful when you don't want the set point for a room to be changed by interaction wi...
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Convert a Sensor Puck to a Gateway Puck
If you are converting a Sensor Puck to a Gateway Puck please follow the steps below. Remove the batteries Plug the Puck into AC power using the supplied USB cable and adapter or a Flair USB mount....