Flair Customer Support
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What size Smart Vents should I get?
Please use this guide for sizes and dimensions: http://www.flair.co/smart-vent-data-sheet To determine your vent size, measure your duct openings. Remember to measure ALL your duct openings as ther...
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Flair won't connect to my home WiFi
Special Characters in Network NameStuck on "Loading WiFi..." Puck Displays "WiFi Connect Failed" Message Can't Connect to Google WiFi Mesh Routers Known Router Issues Special Characters in Networ...
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Stuck on "Waiting for Device to Connect"
During Setup, once the Gateway Puck is connected to your router it will display the WiFi icon. In the next Setup step the Gateway will attempt to communicate with the Flair servers. You'll see thi...
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I got new WiFi service / a new router / changed my router password
If you get new WiFi service or get a new router, you'll need to reconnect your Flair system to your new WiFi network. The first step is to get all your Gateway Pucks connected to your new home WiFi...
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When will back orders or preorders ship?
Last updated: Orders placed before 12pm Pacific Time, Monday thru Friday, will ship out the same day. Items that are currently in stock when you place your order will ship out first. If your orde...
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Pucks and Vents not discovered
It may take Smart Vents and Sensor Pucks five minutes or more to be discovered by a Gateway Puck, so give it some time. Gateway is not connected to WiFi To discover devices, the Gateway Puck must b...
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My Smart Vent won’t power on
When a Smart Vent powers on, it goes through an initialization sequence where the louvers open and close, and the lights will flash on and off. If you’re not seeing the lights flash - OR - the louv...
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Using Active/Inactive Rooms Effectively
Overview Inactive Rooms with IR Devices Inactive Rooms with Smart Vents Prioritizing Rooms with Active/Inactive Rental Property and AirBnB Options Remote Sensor Occupancy Overview Setting rooms A...
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Remote Sensor Occupancy
How does Flair Remote Sensor Occupancy work? Scheduling Timing of Occupancy Readings How does Flair Remote Sensor Occupancy work? Flair can read occupancy status from the remote/room sensors conn...
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Known Router Issues
Overview Incompatible Routers Routers with Known Issues Mesh Networks Arlo Security System OpenWRT Gateway Puck won't Connect during WiFi Setup Gateway Puck Repeatedly Disconnects from WiFi Gatewa...