Flair down again?

Answered

March 08, 2019 15:33

Majority or my pucks are saying offline this morning.
Only one that is showing in the app is one of my gateways. My other gateways puck is powered and "reacting" to clicks.

Flair having issues again?

Comments

5 comments

Official comment
John Bartlet

March 08, 2019 17:04
Hi Brian,

We have no downtime to report, but this may have something to do with ecobee's servers going down this morning. Starting at 6:55 AM EST, according to status.ecobee.com. there was an interruption to the app, web portal, and third-party integrations. They claim this was restored around 7:51 AM EST, but it looks like there is some residual downtime with third-party integrations.

Thank you for bringing this to our attention. If you would like us to troubleshoot further why your Pucks may have gone offline, I can close this post (to create one unified stream of communication) and send your query over to a support engineer.
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Brian Wuttke

March 08, 2019 18:11
Not sure what the "exact" problem was. I noticed on my gateway puck that wasn't showing up in the app that on the screen the "wifi symbol" wasn't showing. I went into Settings and clicked "Make Gateway". Not sure why it wasn't a gateway anymore.... It has been unplugged a couple times the last couple days.

Seems to be all good now.
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John Bartlet

March 08, 2019 18:21
If this happens again, please feel free to send us a message and we can dig deeper into what may have been happening.
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Brian Wuttke

March 08, 2019 18:28
Seems like the gateway puck isn't responding at all now.

Is there a "reset" button on the device?

I'll contact support for more info
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Brian Wuttke

March 08, 2019 18:43
The device by itself (no buttons pressed) did a factory reset and OTA Update and now seems to be working fine again.
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