Active Toggle

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Jim Cooper

In the app, there is an "Active" toggle for each of the rooms. If I turn this off, I'd expect it to deactivate the room completely and permanently. I'll turn it off and then later it's on again and the system is running. What is the point of the active toggle?

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    John Bartlet

    Hi there,

    I just asked our engineering team about your setup and there are a few possibilities about what may have happened. While we currently offer email-based support, our California-based support team is available to answer your questions quickly and efficiently. Because this involves looking at your account, I'm going to turn your forum post into a support ticket so we can better serve you. In order to create one streamlined communication channel, I’m going to close this forum post. You should shortly receive a confirmation in your email inbox that this post has been turned into a support ticket.

     

    We look forward to helping you out!

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