Flair Customer Support

1. Community
2. Flair Discussion
3. Is Flair Puck a Energy Efficient Products?

Hi Yuantu, Yes, that link is from the MASS Saves rebate program in Massachusetts. Flair Puck Pro is an approved integrated control that qualifies for secondary heat rebates. Flair Puck Pro needs to...

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• Flair Customer Support
• July 09, 2020 20:06
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1. Community
2. Flair Discussion
3. Flair Puck and Lennox Mini-split LEDs

Hi Rfdeshon, Some mini splits have additional codes for controlling the lights. I've created a support ticket to see if there's a way to support the light codes for your model. All the best, Finn

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• Flair Customer Support
• July 08, 2020 23:44
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1. Community
2. Flair Discussion
3. Is Flair Puck a Energy Efficient Products?

Hi Yuantu, Flair has been in conversations with Energy Star, and this is something we're looking into actively. However, Energy Star let us know that they don't yet have a category for devices like...

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• Flair Customer Support
• July 08, 2020 23:10
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1. Community
2. Flair Discussion
3. Whose Schedule Prevails? Flair or Ecobee?

Hi Dan, Using schedules on ecobee will cause conflicts when Flair is the Set Point Controller (Home Settings->System Settings). See the section "Scheduling and Smart Thermostats" in this article on...

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• Flair Customer Support
• June 30, 2020 19:00
• 0 votes

1. Community
2. Flair Discussion
3. Integrating with Ecobee

I wanted to add a quick update here... Flair can use the occupancy readings from remote sensors from ecobee or Honeywell. To enable it, in the Flair app, go to Home Settings->System Settings and en...

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• Flair Customer Support
• June 25, 2020 23:31
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• 0 votes

1. Community
2. Flair Discussion
3. Vent size question: smaller vents

Hi Oleg, Yes, Flair will close no more than 30% of vents in the *entire* home. So you have to count the total of Smart Vents and regular vents. For example, if you have a total of 15 vents in your ...

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• Flair Customer Support
• June 20, 2020 16:52
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• 0 votes

1. Community
2. Flair Discussion
3. What happens if there is no internet?

Hi Patrick, Be assured we are financial solvent and rapidly growing our business! As with most iOT solutions, the data and processing exist in the cloud layer. This makes the Puck lightweight and a...

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• Flair Customer Support
• June 19, 2020 03:10
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• 0 votes

1. Community
2. Flair Discussion
3. Struggling with Flair controling ecobee set point

Hi Harley, I'm creating a Support ticket from your post so that a Support team member can help. I'll close this post. All the best, Finn

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• Flair Customer Support
• June 17, 2020 19:18
• 0 votes

1. Community
2. Flair Discussion
3. Vent size question: smaller vents

Hi Oleg, I'd recommending contacting an HVAC professional for help with the project.  The interior dimensions of the 6x10 Smart Vent are 9.6" x 5.6", so there might need to be a bit wiggle room so ...

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• Flair Customer Support
• June 15, 2020 22:08
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1. Community
2. Flair Discussion
3. Fan Compatibility

Hi Alex, The Lasko won’t work, but the Seville could possibly work. Send the link to the Support team and they’ll be able to check on it for you. All the best, Finn

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• Flair Customer Support
• June 07, 2020 03:29
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