Flair Gateway won't connect to TP-Link Mesh Wifi
I just added a Mesh Wifi to my home, consisting of three TP-Link Deco M5s. I previously had my Gateway Puck set up on the DSL Router's WIFI, and tried to change it to the new Mesh Network - but keep getting "Wifi Connect Failed".
I followed all of the trouble-shooting steps, including forcing the mesh into 2.4G only mode, to no avail. I also did a factory reset of the puck, that didn't help. I have many other smart devices (including eg some cheap WIFI lightbulbs), and every other device connected to the TP-Link Mesh with no problems - the Flair Puck is the only device having issues.
I'm chatting with tech support, but so far no suggestion other than the steps I already tried. I am happy to try to work through debugging the issue so the root cause can be solved...
I'm really curious to follow this. Just set up and eero myself and had no issues (just set the same ssid and pw as I had previously) and everything jumped right on. In the past, the team has purchased a number of mesh systems yet been unable to repro the customer side connectivity issues. We always had a suspicion that it could be either non-standard settings, dhcp lease related issues (although for a new router that seems unlikely), or some other unknown issue that we have yet to come across. I'll ask the team if we have ever seen other issues with this particular model.
I see you have a ticket open with us. We will be in touch shortly regarding that.
If you have another router in the picture here you would need to run the Deco's in Access Point mode. If these are to serve as your router please ensure they are configured in wireless router mode.
The Flair Team
Thanks James, yes I have a ticket open and am working wth Dana on the issue. Not wanting to duplicate effort here (and thanks for the good support so far), but thought opening the problem up to the forum might help others.
The Decos were installed in default mode, which is Wireless Router mode (with ethernet connection to my ADSL modem, which is a ZTE H268A). The ADSL modem does also have built-in WiFi (which is how I am connecting my Flair right now), but I would rather have all of my devices connected to the Deco mesh network, and actually turn off the ADSL modem's WIFI altogether... Everything was pretty much plug and play from the Deco perspective, and I don't think I want (or need) to change to AP Mode, but am happy to play with it if it could give some breadcrumbs as to where the problem lies...
Given I do have a solution (with my Flair Gateway being the one and only device connected to my ADSL WIFI), this issue is not urgent. However, I am still happy to help debug the issue further.
One other thing I gleaned from the TP-Link site that may be of interest:
"Q3: Do I need to set up my existing router to bridge mode if my router is a combination of modem & router?
Deco works well with a modem router, however, it’s suggested to configure the modem router in bridge mode to avoid some technical problems, such as double NAT. "
I looked into the setup to put the ADSL Modem into bridge mode. It is pretty complex (as in, needing to port all of the existing ADSL credentials over to the Main Deco Router), so I don't really want to tackle that as everything else is working fine, but perhaps that gives a hint to what may be going wrong with the Flair Puck?
Thank you for this information, I will forward this to our engineering team.
As a suggestion, could you use your Deco devices in bridge mode instead of the ADSL modem?
The Flair Team.
That was something I considered, but it is a relatively complex port (it means I need to port all of the settings from my ADSL modem to the Deco, and change a bunch of settings in the Modem). If I had a general problem I might tackle that, but as this is only a problem with one device (the Puck), I don't really want to take on that effort (and the more complex maintenance down the road from having a non-standard ADSL setup).
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