vents connect to "wrong" gateway puck

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11 comments

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    Sal

    I agree, this would be a very helpful feature.
    I also have this issue... poor connectivity algorithm. I'd prefer to be able to choose which vents connect each puck manually.
    Or, at least improve this algorithm as its really bad at its current job. Maybe have a button in the (web)app to reset vent&puck pairing to strongest signal strength?

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    Mike Hosman

    Similar here.  Just bought a new puck to be the gateway for basement vents(because they kept dropping signal), but those vents seem to still be connected to the upstairs gateway. 

    How do we reset the vents to connect to the NEAREST gateway puck?

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    Aleks

    Same issue!

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    Josh DeSherlia

    I just connected my system and see the same thing. I have two pucks, one upstairs and one downstairs, but all of the vents have connected to the downstairs puck. Don’t really see a point in having two now, even though the sizing tool told me I would need two. Also not sure why it isn’t possible to choose which puck to connect a vent to. Seems like a logical feature to have.

    I’m also curious if flair recognizes each puck that a group of vents is connected to as a pseudo zone, even though I only have one thermostat. Would be useful to group them to a pick per floor, so you could attempt to adjust the temp for each floor independently (within reason) using the dial on the puck, and have all of the vents on that floor act accordingly.

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    Niall Fagan

    Same issue. Even after removing batteries and removing the vent from my "house", it still connects to the "wrong puck".

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    Burton Tarvin

    Asked Ben at customer support if this was possible two weeks ago.  He is still looking into it which is Customer Service's canned response for:  "No you can't".

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    Josh DeSherlia

    Flair support or engineering team, any update on this? The UI is even confusing, as it shows you which devices have poor signal, and asks you to “click here to fix it” which then just opens a modal saying why poor signal is bad with no option to actually resolve the issue.

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    Nathan Ullrich

    Same issue. Seems my vents connect to random pucks throughout the house rather then the ones I want them connected to.

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    Thomas Boettcher

    I'm a newly installed Flair user here, having this same issue. One of my vents is connecting to the furtherest away puck, even though there is a gateway puck in the room less than 10' away from the vent.

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    Gareth

    +1 to this, recently (today) set up an upstairs gateway and rapidly realized it was useless since I cannot redirect the vents.

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    Martin LR

    I wouldn't worry about it. If there's a poor-quality connection between a vent and gateway, the vent will eventually switch itself to a better connection if one's available. (If you want to monitor this, there's a chart in the app's "home statistics" section showing the history of connections between vents and gateways). You just have to give it time – lots of time. I've just finished replacing all the batteries in my three-year-old system, and it was several days before the system settled into a stable configuration. (This was a system with 13 vents and 3 gateways. Maybe a smaller system wouldn't have taken so long). It's arrived at a somewhat bizarre setup – there are vents in the basement that are connected to a gateway on the second floor, and vice versa – but so long as each vent has a stable connection to a gateway, and each gateway has a stable wifi connection to the internet, then it doesn't really matter which vents are connected to which particular gateway. However, it would have been less frustrating if I'd know how long it would take for the system to re-establish stable connections.

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