vents connect to "wrong" gateway puck

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Chuck Askew

I have a 3 level house with vents on all 3 levels.  I started with one gateway puck on the middle level near the center of the house.  Two (and sometimes three) of the vents were consistently reporting poor connectivity, so I added two more gateway pucks, one on each level.  Now, some of the pucks that are closest to the new gateways are connecting to the gateways furthest away.  For example, one vent in the top level ceiling is line-of-sight to a gateway puck about 12 feet across the room, but it is connecting to the gateway 2 levels below.  Similarly, one of the basement vents connects to the top level gateway, despite being 15 feet line-of-sight to the gateway in the basement.    I even removed the vents from the system and re-added them expecting them to most readily connect to the closest gateway... but it didn't change. Is there a way to prioritize which gateway a vent will connect to?   I suppose it doesn't really matter which one they connect to, but it just seems weird that the vents in line of sight to a gateway don't all connect to that gateway!

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    Sal

    I agree, this would be a very helpful feature.
    I also have this issue... poor connectivity algorithm. I'd prefer to be able to choose which vents connect each puck manually.
    Or, at least improve this algorithm as its really bad at its current job. Maybe have a button in the (web)app to reset vent&puck pairing to strongest signal strength?

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    Mike Hosman

    Similar here.  Just bought a new puck to be the gateway for basement vents(because they kept dropping signal), but those vents seem to still be connected to the upstairs gateway. 

    How do we reset the vents to connect to the NEAREST gateway puck?

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    Aleks

    Same issue!

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    Josh DeSherlia

    I just connected my system and see the same thing. I have two pucks, one upstairs and one downstairs, but all of the vents have connected to the downstairs puck. Don’t really see a point in having two now, even though the sizing tool told me I would need two. Also not sure why it isn’t possible to choose which puck to connect a vent to. Seems like a logical feature to have.

    I’m also curious if flair recognizes each puck that a group of vents is connected to as a pseudo zone, even though I only have one thermostat. Would be useful to group them to a pick per floor, so you could attempt to adjust the temp for each floor independently (within reason) using the dial on the puck, and have all of the vents on that floor act accordingly.

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    Niall Fagan

    Same issue. Even after removing batteries and removing the vent from my "house", it still connects to the "wrong puck".

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    Burton Tarvin

    Asked Ben at customer support if this was possible two weeks ago.  He is still looking into it which is Customer Service's canned response for:  "No you can't".

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    Josh DeSherlia

    Flair support or engineering team, any update on this? The UI is even confusing, as it shows you which devices have poor signal, and asks you to “click here to fix it” which then just opens a modal saying why poor signal is bad with no option to actually resolve the issue.

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    Nathan Ullrich

    Same issue. Seems my vents connect to random pucks throughout the house rather then the ones I want them connected to.

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