Puck firmware upgrade or not

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Andrew

• July 02, 2019 23:30

Hi

I just got mail announcing a puck firmware upgrade but the link just takes me to a web version of the app (did not know that existed - cool) and the link to firmware release notes list the last update as November 18. Anyone else see this or is it just zendesk throwing a wobbly?

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  John Bartlet

  • July 03, 2019 16:59

  Hi there,

  
  After conferring with our engineers, it looks like a firmware update went out to a very limited number of Pucks. However, an issue in the firmware email notification system led to unaffected users receiving a firmware update email. We apologize for the confusion this may have caused!

  As for the update release notes, that's a great catch. That page will be updated in the next week.

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  Peter Riddell

  • July 03, 2019 15:36

  Same here. I’ve tried to upgrade using Safari and IE. once I got a pop up that lasted less than a second that may have said something about firmware. Nothing has downloaded to my pucks in the 14+ hours since I received the email.

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  Andrew Sinclair

  • July 03, 2019 15:54

  I got mail saying it was done but no idea what. The releasr page needs updating https://flair.co/pages/firmware-releases

  Andrew 

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  Freddy Pinero

  • September 20, 2019 21:21

  Hello, I still don't see the answer to the question on what is the firmware update number.

  What are the latest Pucks and Vents firmware numbers?

  Freddy

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