Flair Service Longevity and Offline Capabilities

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Ken Schnautz

• August 06, 2019 17:38

I read this article, and I assume it's saying that it can't operate without Internet access:

https://support.flair.co/hc/en-us/articles/360000522012-Does-Flair-work-while-offline-

I've bought into too many products and services that have been abandoned by their makers over the years. So, if Flair ever folds, can we continue to use our devices locally... where each Puck controls a vent?

If not, then it's hardly worth this investment. I'm not a fan of throwing thousands of dollars at a company for them to pull the plug and leave their devices dead in the water.

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• Official comment

  

  John Bartlet

  • August 06, 2019 18:07

  Hi Ken,

  We have no plans on going anywhere. We're in thousands of homes and are going strong into new and exciting phases of our business. However, I do understand some of your concern. Flair Pucks and Smart Vents, like many IoT products, are dependent on cloud connectivity. While I can't make any guarantees about what may happen in a distant future, if the need ever arose, we would ensure that our customers could continue to use Flair products for as long as they wish.

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