Puck Calibration Will Not Allow Positive Values, Only Negative (Video)

I have two pucks and two smart vents, and want to get more for the other rooms. I was recently calibrating the pucks and the process went swimmingly for one of them (Gateway Puck). My other puck, which is not a Gateway, will not allow me to add a positive offset to the temperature, no matter how many times I try and how long I wait. The app refreshes with a success popup, but the calibration offset remains zero. I can set a negative offset without a problem, but not a positive one. That particular puck is 1.5C off. I've recorded a video of the app where you can see that the negative offset is applied right away, but the positive offset always resets to zero.

Not sure what to do about this one. The other puck takes a positive offset just fine.

I'm thinking maybe a defective puck? I bought it off Amazon, so I suppose I could return it, but I don't want to do that knowing how Amazon penalizes sellers for returns and the thing otherwise works normally, just always 1.5 degrees below what the actual temperature is.

I can't attach the video to a post, but here's a Google Drive link: https://drive.google.com/file/d/1dpCDbCLeiMU9CeUQ0yn2fEM9-iahs7P0/view?usp=sharing

Official comment

Flair Customer Support

February 02, 2022 22:34

Hi Yuri B,

How are you measuring the 1.5F positive offset? Are you measuring against a thermometer or a smart thermostat?

For Sensor Pucks, we can only compensate down to combat self-heating. There is no hook to fake the temperature and bring it up. The idea is that a Puck can be warmer than its surroundings (e.g. electronics generate heat) but cannot possibly be cooler than its surroundings.

However, for Gateway Pucks, the slider lets you calibrate up because there is already an offset for the WiFi.

You could turn it into a Gateway Puck, and then you can calibrate a little higher.

All the best,

Finn

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