Flair Customer Support
- Total activity 930
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Activity overview
Latest activity by Flair Customer Support-
Flair Customer Support created an article,
How to change the (mini split) code set on your Puck
How to download or change the code set on your Flair Puck How to test the code set you have downloaded to your Flair Puck How to download or change the code set on your Flair Puck If the code set o...
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Flair Customer Support created an article,
How to get a Sensor Puck Online
Sensor Pucks go offline for two reasons: Loss of power Loss of a quality RF (radio frequency) connection with a Bridge or Gateway Puck Sensor Puck Troubleshooting First, let's ensure the Puck is...
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Flair Customer Support created an article,
Bridge won't discover Sensor Pucks or Smart Vents
Ensure Sensor Pucks and Smart Vents are in range of the Bridge during discovery. A distance of about 10 feet is recommended. Once discovered, Sensor Pucks and Smart Vents can be moved. Bridge won't...
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Flair Customer Support commented,
Thanks! I updated my reply. All the best,Finn
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Flair Customer Support commented,
UPDATED… Hi Chuck, Vents may be holding on to an existing connection. You can try to force the Vent to repair by power cycling the Vent. Hopefully this will work, but please know that it’s difficul...
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Flair Customer Support created an article,
Why should I buy from Flair?
Besides supporting an awesome, growing, American business, here are some great reasons to buy from Flair: Products purchased on our website come with a 2-year warranty We offer a 60-day trial peri...
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Flair Customer Support created an article,
Can’t integrate or see my smart thermostat
If you are integrating a smart thermostat with Flair, you'll be asked to log into your smart thermostat account to grant permission to Flair to access your thermostat(s). If you're not seeing your ...
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Flair Customer Support created an article,
Switch a Bridge Internet connection between WiFi and Ethernet
Switch a Bridge from WiFi to Ethernet Plug an ethernet cable into the Bridge and then into your network device (typically a router, access point, or switch). Once connected the Bridge will begin u...
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Flair Customer Support created an article,
Using POE with the Flair Bridge
If you wish to power your Flair Bridge via POE (power over ethernet) instead of using a typical 110V socket you'll need a POE splitter, like the one below. You can purchase one on Amazon here. ...
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Flair Customer Support created an article,
Low RF Signal from Bridge to Sensor Pucks or Smart Vents
When adding a Bridge, if Sensor Pucks or Smart Vents go offline, try the following: Perform an "Unlink Gateway" for all Sensor Pucks: Push the Sensor Puck to enter the menus, rotate to "Settings'...