Flair Customer Support
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Activity overview
Latest activity by Flair Customer Support-
Flair Customer Support created an article,
I can’t log in to the Flair app
Forgot Password Flair App won't Accept Password Forgot Password If you can’t log in to the Flair app, try resetting your password using the “Forgot Your Password?“ link on the sign in page. Flai...
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Flair Customer Support commented,
Official comment Hi Brian, Just to let you know we did reply. If you can’t see our email, please reply here. Thanks, Finn
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Flair Customer Support created an article,
How do I check the firmware version of my Puck?
A Puck's firmware version is in the Status menu. To view a Puck's current firmware version do the following: Push the Puck to enter the menus Rotate to Status and push to select Rotate to Version ...
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Flair Customer Support commented,
Official comment Hi All, Thanks for posting your comments and requests for specific sizes. We evaluate new size requests based on the number of requests we get. We will advocate for you by counting your requests, s...
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Flair Customer Support created an article,
Local IR Control
The "Local IR Control" feature allows control of a mini split or IR device when there is no internet connection. If the internet goes down, you can use a Puck to send set points to a mini split, o...
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Flair Customer Support created an article,
What smart thermostats does Flair support?
See this article: What smart thermostats and room sensors are supported?
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Flair Customer Support created an article,
Weather Safety Bounds
Flair has implemented weather safety bounds to protect your equipment. These bounds are used when using an integrated smart thermostat with Set Point Controller set to Flair App and/or using mini s...
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Flair Customer Support created an article,
Mode Switching with Single Set Point
This article explains how Flair switches between heating and cooling when the home is configured to use single set point . If your Flair home was created after 1/19/2023, it is configured to use Si...
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Flair Customer Support commented,
Official comment The Flair cable is a power-only cable. Most non-data cables _should_ work with any adapter. However, non-data cables can vary. Some non-data cables have D+ and D- (two out of the 5 wires that are ...
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Flair Customer Support created an article,
Pucks and Vents not discovered
It may take Smart Vents and Sensor Pucks five minutes or more to be discovered by a Gateway Puck, so give it some time. Gateway is not connected to WiFi To discover devices, the Gateway Puck must b...