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Flair Customer Support

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Activity overview

Latest activity by Flair Customer Support
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    Flair Customer Support created an article,

    Pucks are Offline

    Unresponsive Puck Check to see if the Puck is responsive by pushing and scrolling. If the Puck is not responding to button pushes or scrolling, try the unresponsive Puck troubleshooting steps. Gate...

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    Flair Customer Support created an article,

    Puck Shows WiFi Icon but is not Visible in the App

    If the Puck shows the WiFi connected icon but is not visible in the app, then the Puck is connected to your router, but the router is not allowing the Puck to have a connection to the internet. If...

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    Flair Customer Support created an article,

    Troubleshooting for Pros

    Please see our troubleshooting guide: flair.co/troubeleshooting

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    Flair Customer Support created an article,

    Mode

    Mode is located in the Control Bar, at the top of the Flair app. Flair's Mode settings are Heat, Cool, Auto Heat/Cool, and Off. Heat: Flair uses set points for heating. Flair changes mini splits...

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    Flair Customer Support created an article,

    Flair won't Connect to Home WiFi

    Stuck on "Loading WiFi..." If you see the "Loading WiFi..." for more than five minutes, restart the Flair app. On the Puck, go into the Gear menu and select "Forget WiFi" to clear out the WiFi cre...

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    Flair Customer Support created an article,

    I see an error: "This Network has No Internet Access"

    Some phones will give an error message when connecting to Flair WiFi xxxx network. It can be "No Internet" or "No Data" or "Bad WiFi network". The device is warning that there is no internet connec...

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    Flair Customer Support commented,

    Hi Adam, The covers can be easily painted. They are powder coated. If the system is off, Smart Vents maintain their last position. If the Fan is on, Smart Vents continue to open and close to mainta...

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    Flair Customer Support created an article,

    I don't see the Flair WiFi xxxx Network

    If you don't see the Flair WiFi xxxx network make sure the Puck is has been converted to a Gateway. Push the Puck to enter the menus Rotate to the Gear menu and push to select If you see "Make Sen...

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    Flair Customer Support commented,

    Hi Ken, Most systems use the fan to circulate conditioned air as an efficiency measure after the heat/AC cycle. Aside from ecobee’s min fan setting, do you know how often your fan runs in a typical...

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    Flair Customer Support commented,

    Official comment

    Hi TexasJetter, The Set Point Controller setting controls how Flair integrates with ecobee. This article explains more: https://support.flair.co/hc/en-us/articles/360000533631-Set-Point-Controller ...