Avatar

Flair Customer Support

Follow
  • Total activity 795
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 7
  • Subscriptions 472

Activity overview

Latest activity by Flair Customer Support
  • Avatar

    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Flair vent opens and closes when HVAc not running

    Hi Phen10, Flair does not monitor the HVAC for active heating/cooling states for Smart Vent operation. As such, Flair Smart Vents will continue to operate (open/close) even if the HVAC system is no...

    • View comment
    • Flair Customer Support
    • Edited
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Will Flair work in Mexico

    Hi Albert, Flair will work with any 2.4GHz WiFi network. You can write to our Support Team to see if your mini split model is supported.  Contact Flair Support All the best, Finn

    • View comment
    • Flair Customer Support
    • Edited
    • 0 votes
  • Avatar

    Flair Customer Support created an article,

    Secondary Heat Settings

    1. Using Flair
    2. Flair Settings

    Secondary Heat settings are only available for homes with Pucks Pros being used as integrated controls. Please see this article for configuring Secondary Heat Settings: Flair Puck Pro - Setup Wizard.

    • Flair Customer Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Second gateway puck connectivity

    Hi Rony, If you'd like to force Smart Vents to connect to a specific Gateway Puck, you'll need to power down the one they're currently connected to. So, unplug the Gateway Puck in the basement. Thi...

    • View comment
    • Flair Customer Support
    • 0 votes
  • Avatar

    Flair Customer Support created an article,

    7. Stuck on "Waiting for Device to Connect"

    1. Troubleshooting Guide
    2. App Setup Troubleshooting

    During Setup, once the Gateway is connected to your router it will display the WiFi icon. In the next Setup step the Gateway will attempt to communicate with the Flair servers. You'll see this scr...

    • Flair Customer Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Carrier Infinity Integration

    -- OPEN BETA PROGRAM -- Hi All, We're pleased to announce that we have completed phase one of our Carrier Infinity / Bryant Evolution smart thermostat integration. This will provide parity with our...

    • View comment
    • Flair Customer Support
    • 0 votes
  • Avatar

    Flair Customer Support created an article,

    Puck Settings

    1. Using Flair
    2. Flair Settings

    Puck Name The name displayed in the Flair app for this Puck. Assigned to Room The room that this Puck is assigned to. ID The serial number of the Puck. Display Code The first four characters of the...

    • Flair Customer Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Vents not working as expected

    Hi Jeff, Check the signal strength of the Vent. This article explains how: https://support.flair.co/hc/en-us/articles/360044757271-Home-Statistics-Signal-Strength-Set-Point-Room-Temperature All...

    • View comment
    • Flair Customer Support
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Why are these pucks so expensive?

    Hi All, Pucks are multi-functional. Gateway Pucks connect to WiFi. Smart Vents do not. Pucks collect data from and transmit commands to Smart Vents and Sensor Pucks using RF (radio frequency) signa...

    • View comment
    • Flair Customer Support
    • 0 votes
  • Avatar

    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Why average temperature?

    Hi Kevin, We can add this feature to your Flair home. Please write into Support with the subject: "Add Comfort+ feature" and we'll get it set up for you! All the best, Finn

    • View comment
    • Flair Customer Support
    • Edited
    • 2 votes