Flair Customer Support
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Activity overview
Latest activity by Flair Customer Support-
Flair Customer Support commented,
Hi Chris, This seems pretty straight forward to solve, but not knowing what your settings are, the best way we can help is for you to write into our Support Team at hello@flair.co. They can take a ...
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Flair Customer Support commented,
Hi Chris, I'm seeing the agent advised setting Set Point Controller to "Flair App" to allow Flair to control the set point. This allows Flair to ask the ecobee for more heating or cooling so it's n...
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Flair Customer Support commented,
Hi Gary, I've added a feature request so we can track this. Thanks for the update! All the best, Finn
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Flair Customer Support commented,
Hi Matthew, Thanks for letting us know about the ecobee WiFi connectivity issue. The ecobee needs to be online with a good WiFi connection for Flair to be able to communicate with it. If the ecobee...
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Flair Customer Support commented,
Hi David, I'm going to create a Support ticket for your situation. They'll be able to work with you to resolve whatever is causing this. In the future, for technical questions and issues, please em...
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Flair Customer Support commented,
Hi Ryan, Glad I could help! All the best, Finn
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Flair Customer Support commented,
Hi Ryan, It looks like Flair isn't able to communicate with the ecobee. Can you try removing the ecobee integration, then re-adding it? Home Settings->Integrations, tap integration, and then select...
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Flair Customer Support commented,
Hi David, I confirmed with engineering that you'll be able to do this with one Home and integration with your ecobee. Here are the recommended settings: Three ecobees integrated with Flair Rooms a...
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Flair Customer Support commented,
Hi Ryan, Zone selection is different than assigning a thermostat to a room. Once you assign a thermostat (or other temperature sensing device) to the room, it will display the blue temperature sel...
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Flair Customer Support commented,
Official comment Hi Kevin, Thanks for the feature request! Flair actually does create two implicit heat-to and cool-to set points. Here's a great article that says it better than I can: Mode Switching Explained All...