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Flair Customer Support

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Activity overview

Latest activity by Flair Customer Support
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Carrier Infinity Integration

    Hi All, It sounds like some of you would benefit from Flair's Enhanced Circulation (EC) feature that will open Smart Vents when the system is not actively heating or cooling. This will aid with cir...

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    • Flair Customer Support
    • 0 votes
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Wifi issues

    Hi tayler fulton, Most smart home products use 2.4GHz networks because of the greater range. Most routers broadcast both 2.4GHz and 5.0GHz networks. I've updated our How does Flair Communicate arti...

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    • Flair Customer Support
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    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. MiniSplit Flair list

    Hi George Adleman, I see you're being helped by our Support Team. Occasionally we encounter models that are not in our database. We're happy to upload the codes for you and I see our Support Team h...

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    • Flair Customer Support
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. App not picking up smart vents

    Hi Kelli Outlaw, Smart Vents use RF to communicate with the Gateway Puck. It's possible the Vents are too far from the Gateway Puck during discovery. I'd recommend moving your Vents close to the Ga...

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    • Flair Customer Support
    • 0 votes
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    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Flair work with new ecobee Platinum?

    Hi Andrew Wrzesinski, Yes, Flair is compatible with the new ecobee. All the best, Finn

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    • Flair Customer Support
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    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Does Flair work with Google Nest Home/Away

    Hi Andrew Castillo, Flair has the ability to read Home/Away status from a smart thermostat. However, Google Nest security does not allow location information to be exposed to third-party systems. T...

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    • Flair Customer Support
    • Edited
    • 0 votes
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    Flair Customer Support commented,

    Official comment
    1. Community
    2. Flair Discussion
    3. Can I use flair for cutting new vent into duct?

    Hi Philip Luckey, You don't mention this, so I'm assuming that there are currently no vents in the basement. You can certainly cut an appropriately sized duct opening and drop in a Flair Smart Vent...

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    • Flair Customer Support
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Any plans for common size square registers? 8 x 8 for example?

    Hi Steven Pruett, We do have plans to make square Smart Vents, but I'm unsure of the timeframe. I'd suggest checking out our Airflow Scenarios document to see if you need Smart Vents for those squa...

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    • Flair Customer Support
    • 0 votes
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. Ceiling Vent Mounting

    Hi Sal, Thanks for sharing that awesome solution! A homemade bracket looks like it will work perfectly for your duct opening. All the best, Finn

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    • Flair Customer Support
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    Flair Customer Support commented,

    1. Community
    2. Flair Discussion
    3. 3 nights in a row - no service

    Hi Stephen, I'll create a Support Ticket so we can help diagnose. All the best, Finn

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    • Flair Customer Support
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