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Flair Customer Support

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Latest activity by Flair Customer Support
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    Flair Customer Support commented,

    Hi All, Thanks for the input! I’ve added your requests for the adaptive circulation feature. All the best, Finn

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    Flair Customer Support commented,

    Official comment

    Hi Ali, I'm going to create a ticket for our Support Team to help you out. That will be faster. Meanwhile, I'd suggest putting Flair into Setup mode to see if it can discover the Puck. Tap the PLUS...

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    Flair Customer Support commented,

    Official comment

    Hi William, When using a non-integrated thermostat, if Mode is set explicitly to Heat or Cool, Flair knows what to do. If the Mode is set to Auto Heat/Cool, Flair uses the duct temperature and room...

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    Flair Customer Support commented,

    Official comment

    Hi Vitaliy, Flair Smart Vents are dampers. They open and close to redirect airflow. When installed, it's like having a damper in each room. It doesn't matter how many stories you have, Flair knows ...

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    Flair Customer Support commented,

    I sent the picture to engineering and they confirmed that all that exposed metal is going to interfere with the signal. They suggested rotating the vent(s) 180 so that the side with the light strip...

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    Flair Customer Support commented,

    Thanks for the image! Yes, you’ve got a lot of exposed duct material there and it looks like other exposed metal, so I’d say yes. If it’s a Gateway Puck, the metal might be interfering with the WiF...

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    Flair Customer Support commented,

    Official comment

    Flair's device-to-device ad hoc network uses radio signals for communication. Range is a factor of the construction and layout of your home. Also, large metal objects can block and/or interfere wit...

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    Flair Customer Support commented,

    Hi Viet, If you do convert your Nest account to a Google account, your Nest thermostat will still work with Flair as a non-integrated thermostat.  You can read more about it here: https://support.f...

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    Flair Customer Support created an article,

    Transfer a Flair System

    Enable the Transfer Feature Installers Sellers Buyers If you are an installer transferring a system to your customer, or a homeowner selling your Flair equipped home, this article will guide you th...

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    Flair Customer Support commented,

    Official comment

    Hi Scott, When scheduling the time you want the mini splits to turn off, set the Schedule Event Mode to "Inactive". Then set your Away Settings to "Off Only" - this will turn off mini splits when s...