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Flair Customer Support

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Latest activity by Flair Customer Support
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    Flair Customer Support commented,

    Official comment

    Hi Phen10, Flair does not monitor the HVAC for active heating/cooling states for Smart Vent operation. As such, Flair Smart Vents will continue to operate (open/close) even if the HVAC system is no...

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    Flair Customer Support commented,

    Hi Albert, Flair will work with any 2.4GHz WiFi network. You can write to our Support Team to see if your mini split model is supported.  Contact Flair Support All the best, Finn

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    Flair Customer Support created an article,

    Secondary Heat Settings

    Secondary Heat settings are only available for homes with Pucks Pros being used as integrated controls. Please see this article for configuring Secondary Heat Settings: Flair Puck Pro - Setup Wizard.

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    Flair Customer Support commented,

    Hi Rony, If you'd like to force Smart Vents to connect to a specific Gateway Puck, you'll need to power down the one they're currently connected to. So, unplug the Gateway Puck in the basement. Thi...

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    Flair Customer Support created an article,

    7. Stuck on "Waiting for Device to Connect"

    During Setup, once the Gateway is connected to your router it will display the WiFi icon. In the next Setup step the Gateway will attempt to communicate with the Flair servers. You'll see this scr...

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    Flair Customer Support commented,

    Official comment

    -- OPEN BETA PROGRAM -- Hi All, We're pleased to announce that we have completed phase one of our Carrier Infinity / Bryant Evolution smart thermostat integration. This will provide parity with our...

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    Flair Customer Support created an article,

    Puck Settings

    Puck Name The name displayed in the Flair app for this Puck. Assigned to Room The room that this Puck is assigned to. ID The serial number of the Puck. Display Code The first four characters of the...

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    Flair Customer Support commented,

    Hi Jeff, Check the signal strength of the Vent. This article explains how: https://support.flair.co/hc/en-us/articles/360044757271-Home-Statistics-Signal-Strength-Set-Point-Room-Temperature All...

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    Flair Customer Support commented,

    Official comment

    Hi All, Pucks are multi-functional. Gateway Pucks connect to WiFi. Smart Vents do not. Pucks collect data from and transmit commands to Smart Vents and Sensor Pucks using RF (radio frequency) signa...

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    Flair Customer Support commented,

    Hi Kevin, We can add this feature to your Flair home. Please write into Support with the subject: "Add Comfort+ feature" and we'll get it set up for you! All the best, Finn