Flair Customer Support

1. Community
2. Flair Discussion
3. What happens if there is no internet?

Hi All, I’m compiling this thread a bit. As Michael V states, reasons for local control are: autonomy, security, and reliability. In terms of solutions, I’m seeing the following: 1. Operate vent...

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• Flair Customer Support
• December 22, 2020 18:21
• 1 vote

1. Community
2. Flair Discussion
3. What happens if there is no internet?

Hi All, Flair is on backorder with an actual delivery timeline: https://support.flair.co/hc/en-us/sections/360003983672-Backordered-Items Flair checks for internet connectivity every 30 seconds and...

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• Flair Customer Support
• December 22, 2020 03:28
• 0 votes

Official comment

1. Community
2. Flair Discussion
3. Implications of Active/Inactive Occupancy Flair+Ecobee

Hi Eric, When you have "Remote Sensor Occupancy" enabled, Flair will set rooms active and inactive based on occupancy. When a room displays "Away", it is inactive and Flair does not regulate temper...

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• Flair Customer Support
• December 19, 2020 06:55
• 0 votes

1. Community
2. Flair Discussion
3. Flair losing connection to Ecobee thermostat sensors

Hi Eric, The notification fires when Flair can’t communicate with your ecobee over the ecobee API server. Keep in mind that due to the ecobee security update, you may have experienced atypical beha...

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• Flair Customer Support
• December 13, 2020 01:08
• Edited
• 0 votes

1. Community
2. Flair Discussion
3. Flair losing connection to Ecobee thermostat sensors

Hi Eric, Check out this article on Notifications you can enable: https://support.flair.co/hc/en-us/articles/360040614892-Notifications All the best, Finn

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• Flair Customer Support
• December 13, 2020 00:45
• 0 votes

1. Community
2. Flair Discussion
3. Flair losing connection to Ecobee thermostat sensors

Hi All, Here’s a support article that explains how to reintegrate your smart thermostat: https://support.flair.co/hc/en-us/articles/360051757772-Reintegrate-a-Smart-Thermostat All the best, Finn

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• Flair Customer Support
• December 01, 2020 20:48
• 0 votes

1. Community
2. Flair Discussion
3. Gateway puck question

Hi Jeffrey, The wired one serves two purposes: connect to WiFi and connect to other Pucks and Smart Vents. So, it should be central to your other Flair devices, and also in good WiFi range. All the...

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• Flair Customer Support
• December 01, 2020 01:49
• 0 votes

1. Community
2. Flair Discussion
3. Hardwiring pucks to AC power?

Hi Brian and Dan, The image of the single USB wall outlet was fabricated for the image. I've searched and haven't been able to find a single. If you can find one, that'd be great - we can recommend...

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• Flair Customer Support
• December 01, 2020 01:47
• 0 votes

Official comment

1. Community
2. Flair Discussion
3. Open-close vent with alexa

Hi All, I checked on this and, currently, for Alexa, when Flair is in Manual mode, turning ON or OFF will turn on and off a mini split, if available. We currently do not operate Smart Vents with Al...

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• Flair Customer Support
• November 30, 2020 19:46
• 0 votes

1. Community
2. Flair Discussion
3. Ordering Help and questions

Hi Adam, The sizes we currently manufacture are 4x10, 4x12, 6x10 and 6x12. We'll be making new sizes, most likely 6x14, but I don't have a timeline on that. The Vents. come with mounting holes and ...

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• Flair Customer Support
• November 30, 2020 19:21
• 0 votes