Troubleshooting Guide

Troubleshooting Flair Bridge

• Reset a Bridge
• Getting a Bridge Online
• Bridge won't discover Sensor Pucks or Smart Vents
• Low RF Signal from Bridge to Sensor Pucks or Smart Vents

Troubleshooting Flair Setup

• Can’t log in to the Flair app
• I don't see my home WiFi network in the list of available networks
• Stuck on "Waiting for Device to Connect"
• Gateway Puck Shows WiFi Icon but is not Visible in the App
• Pucks and Vents not discovered during setup

Troubleshooting Mini Splits, Window Units and Portables

• Flair is not controlling the Mini Split, Window Unit, or Portable correctly
• How to change the (mini split) code set on your Puck
• Fan or swing control is not available
• Set points below 65F
• Downloading IR Codes
• Why is the mini split fan still running?

See all 8 articles

Notifications

• Firmware Available Alert
• Flair Devices Offline / Low Signal Strength
• Peak Perks Enrollment Message: Authorization Failure AUTH_0001
• Peak Perks Enrollment Message: Conflicting Program MRKT_0002
• Peak Perks Enrollment Messages
• Smart Away Temperature Exceeded Notification

See all 8 articles

Troubleshooting Pucks

• Unresponsive Puck
• Calibrate a Puck
• How to get a Gateway Puck Online
• How to get a Sensor Puck Online
• Why is the temperature on the Puck different than the Flair app?

Troubleshooting Smart Vents

• How to get your Smart Vents online
• My Smart Vent won’t power on
• Realign Smart Vent battery holder
• Reset a Smart Vent
• Smart Vent batteries discharging quickly
• Smart Vent isn't opening or closing

See all 9 articles

Troubleshooting Thermostats, Set Point, Temperature

• Can’t integrate or see my smart thermostat
• Disable a Honeywell Home Schedule
• Disable a Nest Auto-Schedule
• Disable a Nest Schedule
• Disable an ecobee schedule
• Disable ecobee eco+ features

See all 12 articles

Troubleshooting WIFi

• I got new WiFi service / a new router / changed my router password
• Known Router Issues