Troubleshooting Guide

General WIFI Troubleshooting

• Gateway Puck WiFi Connection
• I changed my WiFi network/password
• I got new WiFi service / a new router
• Puck Shows WiFi Icon but is not Visible in the App

Notifications

• Flair Devices Offline / Low Signal Strength
• Firmware Available Alert
• Low Battery Alert
• Smart Away Temperature Exceeded Alert
• System Offline Alert
• Thermostat Offline Notification

Troubleshooting Pucks

• Unresponsive Puck
• Pucks are Offline
• Factory Reset a Puck
• How to Calibrate a Puck
• Sensor Puck Batteries Discharging Quickly
• Where is the Puck MAC ID or MAC address?

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Troubleshooting Mini Splits

• Downloading IR Codes
• Testing Mini Splits in Manual Mode
• Why isn't Flair controlling my mini split?
• Why is the mini split fan still running?
• Why is my mini split showing a different set point than the Puck?
• Why does my mini split double beep?

Troubleshooting Flair Setup

• I don't see the Flair WiFi xxxx Network
• I see an error: "This Network has No Internet Access"
• My Device won't Connect to the Flair WiFi xxxx Network
• I connected to Flair WiFi xxxx but Flair Setup is stuck
• I don't see my home WiFi network in the list
• Flair won't Connect to Home WiFi

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Troubleshooting Smart Vents

• Smart Vents are Offline
• Reset a Smart Vent
• Smart Vent Won't Open 50%
• Tighten Battery Holders
• Smart Vent Light Bar is not On
• Smart Vent Batteries Discharging Quickly

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Troubleshooting Thermostats, Set Point, Temperature

• Reintegrate a Smart Thermostat
• Why isn't Flair controlling the set point?
• Why is my smart thermostat set to a different temperature than Flair?
• Why doesn't Flair make changes when the room temperature goes past the set point?
• Why don't my Smart Vents adjust exactly at the room set point?