Troubleshooting Guide
Self-help guide to troubleshooting
Troubleshooting Flair App and Setup
- I can’t log in to the Flair app
- I can't see the "Flair WiFi xxxx" network on my device
- Connecting my device to the "Flair WiFi xxxx" network gives an error message
- My device can't connect to the "Flair WiFi xxxx" network
- My device is trying to connect to "Flair WiFi xxxx" but Flair Setup is stuck
- I don't see my home WiFi network in the list of available networks
Mini Split Troubleshooting
- Downloading IR Codes
- How to change a mini split codeset
- Testing Mini Splits in Manual Mode
- Why does my mini split double beep?
- Why is my mini split showing a different set point than the Puck?
- Why is the mini split fan still running?
Notifications
- Firmware Available Alert
- Flair Devices Offline / Low Signal Strength
- Low Battery Alert
- Peak Perks Enrollment Message: Authorization Failure AUTH_0001
- Peak Perks Enrollment Message: Conflicting Program MRKT_0002
- Peak Perks Enrollment Messages
Puck Troubleshooting
- Unresponsive Puck
- Calibrate a Puck
- Factory Reset a Puck
- Large System Warning: Add Additional Gateway
- Pucks are offline
- Sensor Puck batteries discharging quickly
Smart Vent Troubleshooting
- Reset a Smart Vent
- Smart Vent batteries discharging quickly
- Smart Vent isn't opening or closing
- Smart Vent light bar is off
- Smart Vent won't open 50%
- Smart Vents are offline
Troubleshooting Thermostats, Set Point, Temperature
- Disable a Nest Auto-Schedule
- Disable a Nest Schedule
- Disable an ecobee schedule
- Disable ecobee eco+ features
- Re-Integrate an existing smart thermostat
- Transition to a new thermostat