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Self-help guide to troubleshooting
Firmware Available Alert
Low Battery Alert
Smart Away Temperature Exceeded Alert
System Offline Alert
Thermostat Offline Alert
Gateway Puck WiFi Connection
I changed my WiFi network/password
Puck or Smart Vent is Offline
Factory Reset a Puck
Sensor Puck Batteries Discharging Quickly
Why does the Puck display information without power?
How do I find my Pucks' MAC ID or MAC address?
Troubleshooting Mini Splits
Why isn't Flair controlling my mini split?
Why is the mini split fan still running?
Why is my mini split showing a different set point than the Puck?
During WiFi Setup, my WiFi network doesn't appear
"Waiting for IR Download" keeps spinning
I connected to "Flair xxxx" WiFi network but I can't get the Gateway Puck set up
No IR Models Work for my Mini Split / IR Device
Setup Mode is not discovering any Flair devices
Troubleshooting Smart Vents
Reset a Smart Vent
Smart Vent Won't Open 50%
Tighten Battery Holders
Why isn't the light bar on?
The Smart Vent Light Bar isn’t turning on
Vent Batteries Discharging Quickly
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Troubleshooting Thermostats, Set Point, Temperature
Why isn't Flair controlling the set point?
Why is my smart thermostat set to a different temperature than Flair?
Why doesn't Flair make changes when the room temperature goes past the set point?
Why don't my Smart Vents adjust exactly at the room set point?