Troubleshooting Guide

Alerts

• Firmware Available Alert
• Low Battery Alert
• Smart Away Temperature Exceeded Alert
• System Offline Alert
• Thermostat Offline Alert

General Troubleshooting

• Gateway Puck WiFi Connection
• I changed my WiFi network/password
• Puck or Smart Vent is Offline

Troubleshooting Pucks

• Puck Calibration
• Factory Reset a Puck
• Unresponsive Puck
• Sensor Puck Batteries Discharging Quickly
• Why does the Puck display information without power?
• How do I find my Pucks' MAC ID or MAC address?

Troubleshooting Mini Splits

• Why isn't Flair controlling my mini split?
• Why is the mini split fan still running?
• Why is my mini split showing a different set point than the Puck?

Troubleshooting Setup

• During WiFi Setup, my WiFi network doesn't appear
• "Waiting for IR Download" keeps spinning
• I connected to "Flair xxxx" WiFi network but I can't get the Gateway Puck set up
• No IR Models Work for my Mini Split / IR Device
• Setup Mode is not discovering any Flair devices

Troubleshooting Smart Vents

• Reset a Smart Vent
• Smart Vent Won't Open 50%
• Tighten Battery Holders
• Why isn't the light bar on?
• The Smart Vent Light Bar isn’t turning on
• Vent Batteries Discharging Quickly

See all 8 articles

Troubleshooting Thermostats, Set Point, Temperature

• Why isn't Flair controlling the set point?
• Why is my smart thermostat set to a different temperature than Flair?
• Why doesn't Flair make changes when the room temperature goes past the set point?
• Why don't my Smart Vents adjust exactly at the room set point?