The Puck has an E-ink display (electronic ink) that will continue to display information even if the Puck does not have power. This means a Gateway Puck may show temperature, set point and a WiFi symbol when unplugged.
Check for Responsiveness
To check that the Puck is powered and responding, push the Puck. If it responds to pushes and rotations, then it is responding normally. If not, continue with these troubleshooting steps.
- For a Gateway Puck, ensure you're using the Flair USB cord and power adapter
- Does the adapter say "Flair" on it? If not, contact Support at email@example.com with a picture of the adaptor and indicate your "Puck is unresponsive"
- Is the Puck plugged into a functioning outlet?
- Is the Puck plugged into an outlet controlled by a switch?
- For a Sensor Puck, try replacing the batteries with fresh, new batteries
- Remove batteries, or unplug the Puck and wait 60 seconds
- Using the Flair USB cord and adapter, plug the Puck into a working outlet
- The Puck should flash when you plug it in (don't worry if you missed it)
- With the Puck plugged in, wait 10 minutes for it to reset
- The screen will enter auto-recovery mode and then reset and display the temperature