If you don't see your WiFi network during Flair Setup, try these troubleshooting steps.
Flair Uses 2.4 GHz Networks
During Setup, Flair will only display available 2.4 GHz networks. Flair will not display 5.0 GHz networks.
Most routers will allow you to broadcast both a 2.4 GHz and 5.0 GHz network. Check to see if your network is broadcasting a 2.4 GHz network. If not, enable the 2.4 GHz network and make sure it is named differently than the 5.0 GHz network.
Display Hidden Networks
If you have a hidden network, make it visible during WiFI Setup.
Try Setup Using the Webapp
Try performing Flair Setup using a browser on a WiFi-connected laptop or desktop by going to my.flair.co. Reset the Gateway Puck before retrying Setup: go into the Puck's Settings menu, rotate to "Forget WiFi", push to select (confirm if asked) and wait for the Puck to restart.
Stuck on "Scanning"
If the WiFi Setup has been stuck on “Scanning…” for more than a few minutes, close and re-open the Flair app. If you're on a browser at my.flair.co, then refresh the browser page.
There should be no captive portal or port blocking on your selected network.
A captive portal is used at hotels, airports and other public spaces to gate-keep the network. To access the network, a sign in page will be displayed. These networks are not supported by Flair.
Make sure that IP isolation or client isolation is turned OFF on your WiFi router.
If you have a Puck shipped prior to August 2017, please contact Support if you are having Puck WiFi setup issues.