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How to change the (mini split) code set on your Puck

How to download or change the code set on your Flair Puck

How to test the code set you have downloaded to your Flair Puck

How to download or change the code set on your Flair Puck

If the code set on your Flair Puck is not controlling your mini split correctly, please take a look at the instructions below.  These will guide you on how to download and test a different code set.  

  1. Tap the Flair menu, tap "Home Settings", and tap the "Mini Splits, Window Units and Portables" tab.
  2. Find the mini split for which you wish to test a new code set in the list of mini splits presented.
  3. Click the down arrow to expand the settings for that mini split.
  4. This will expose several fields we will edit such as Brand and Model.
  5. Tap "Brand" and enter one of the following:
    • the Brand of your mini split or 
    • the Brand of the specific code set you have been asked to try (occasionally we may have a good code set that is listed under another brand)
  6. Once you have set the "Brand" value then tap "Model".
    Change_IR_Device_Brand_and_Model_1.png
  7. This will invoke the Setup wizard. Tap "Next" until you see the screen below. On this screen, you will enter and select one of the following:
    • the model # found on your remote control OR
    • the model # you were given by the Flair Support Team 
    • If you aren't sure which brand/model to use proceed to step 8 below. 
    • If you are entering a model # on this screen you will click next, acknowledge the next two screens by clicking next, and will be taken to the screen shown in step 9 below.
  8. If you aren't sure which brand/model to use, on the following screens select: MY MODEL IS NOT IN THE LIST, then tap "Next"
  9. Once the Puck shows the IR Settings menu (as shown below) tap the Orange "PUCK DISPLAYS IR SETTINGS" button in the app setup flow.
     
  10. The Puck will now display a list of model numbers representing code sets that can be tested.  Stand within 5-10 feet from the head unit and with one of the IR blasters on the Puck pointing at the mini splits IR receiver push down on the Puck to issue the test command.  Please ensure you are not blocking the IR blaster with your fingers or body.  Allow 30 seconds for the mini split to beep. If it doesn't beep, rotate the bezel on the Puck to select the next model listed and try it.
         
  11. When you find a model that makes the mini split beep, enter it in the Flair app on this screen and tap "Next". If you can't find a model that works, close setup and contact Support - include the brand and model of your mini split's remote control and clear pictures of the front and back of the remote.
  12. Flair will download the codes to the controller Puck.
    mceclip2.png
  13. When the codes have been downloaded, you'll see this screen.
    mceclip4.png
  14. It may take a few minutes for the code set download to complete.  Please be patient, you may see the screen below as the code set download is completed.
    mceclip7.png
  15. Once the code set download is complete we strongly encourage you to fully test the new code set.  This does not mean you will test every single code, but we recommend testing all the basic functionalities listed in the "Test the Code Set" section below.

How to test the code set you have downloaded to your Flair Puck

Use the Flair app to issue all the commands in the chart below. 

It is recommended that you perform this testing with the Flair Puck in its planned final location so that during testing we can verify that the location is a good one.  Note: the IR range is 10' - 15' 

Please make note of any commands that fail.

Please allow 30-60 seconds for a command to take effect.

Command Values Results Notes
Power OFF

• Unit turns off

  
Power ON

• Unit turns on

  
Set Point

DO NOT CHANGE THE MODE

• If the unit is in heat mode, set it to 5F warmer than the current room temperature

• If the unit is in cool mode, set it to 5F cooler than the current room temperature

• Unit displays new set point (if it has a display)
• Unit produces an appropriate reaction, like turning on the heat or AC

• Unit might not have a display
Set Point

Revert it to the original set point.

• Unit displays new set point

• Unit might not have a display
• Unit may not turn off/on
Fan Speed

LOW

• Fan blows low

• The fan feature, or all values might not be available for the remote code set
Fan Speed

MEDIUM

• Fan blows medium

• The fan feature, or all values might not be available for the remote code set
Fan Speed

HIGH

• Fan blows high

• Fan speed, or all fan speed values might not be available for the remote code set.
Swing ON

• Swing turns on

• Swing might not be available for the remote code set
Swing OFF

• Swing turns off

• Swing might not be available for the remote code set

 

If none of the above helps, contact our support team and send us the following information:

  1. Dates and approximate times that this happens.
  2. A brief description of what is happening.
  3. Does this happen when using the Flair app or the Flair Puck?
  4. Are you having issues with missed schedule events?
  5. Are there specific commands that don't work?