Smart Vents communicate with a Gateway Puck using RF (radio frequency) signals. If your Smart Vent isn't opening or closing, it may not have a good signal to a Gateway Puck and may be intermittently going offline. When a Vent goes offline, it will open as a safety measure.
Check the Vent's signal strength. If the RSSI value is below -75dB, try moving a Gateway Puck closer to the Vent - or converting a nearby Sensor Puck to a Gateway Puck to boost the RF signal to the Vent. You may also need to add an additional Gateway Puck to your Flair system.
Check the RSSI value after moving a Gateway Puck. If the RSSI value is above -75dB, try the suggestions below.
If the Vent is not opening or closing...
- Try the instructions in this article
- You can also try tightening the battery holders (for Vents created prior to 2020)
Test in Manual Mode
Test the Smart Vent in Manual Mode.
If the Vent does not open and close, try gently and slightly opening or closing the vent louvers and then test in Manual Mode again to see if that unstuck it.
If the Vent remains stuck, contact the Support team with the following information. There are remote settings adjustments that our Flair Technical Support Team can issue for the Smart Vent that may solve this problem as well.
- Four-character Vent ID (found in the app under Home Settings->Flair Devices)
- Current position of the Vent louvers (open or closed)
Recalibrate the Vent
It's possible that recalibrating the Vent may help. A Vent can be recalibrated in Manual mode.
- Set "System" to "Manual"
- Move the Vent slider in the Vent widget to the following positions: open-close-open, waiting 60 seconds between each movement. (Or close-open-close, depending on initial state of the Vent.)
- Set "System" back to "Auto"
If the Vent does not respond to commands in Manual mode, is there something in the duct that is blocking the louvers?