Smart Vents communicate with a Gateway Puck using RF (radio frequency) signals. If your Smart Vent isn't opening or closing, it may not have a good signal to a Gateway Puck and may be intermittently going offline. When a Vent goes offline, it will open as a safety measure.
Check the Vent's signal strength. If the RSSI value is below -75dB, try moving a Gateway Puck closer to the Vent - or converting a nearby Sensor Puck to a Gateway Puck to boost the RF signal to the Vent. You may also need to add an additional Gateway Puck to your Flair system.
Check the RSSI value after moving a Gateway Puck. If the RSSI value is above -75dB, try the suggestions below.
If the Vent is not opening or closing, try replacing the batteries with fresh, new batteries. You can also try tightening the battery holders.
Note: wait 30 seconds before replacing the batteries to allow the capacitors to drain and the Smart Vent to reset.
Test in Manual Mode
Test the Smart Vent in Manual Mode.
If the Vent does not open and close, try gently and slightly opening or closing the vent louvers and then test in Manual Mode again to see if that unstuck it.
If the Vent remains stuck, contact the Support team with the following information. We may be able to issue a remote speed adjustment to the Vent.
- Four character Vent ID (found in the app under Home Settings->Flair Devices)
- Position of the Vent louvers (open or closed)
If the Vent does not respond to commands in Manual mode, is there something in the duct that is blocking the louvers?