The Bridge status light will be solid blue when it's successfully connected to the internet. If it goes red then internet connectivity is lost.
Tips to getting a Bridge online
Verify that other devices in the home are online. This eliminates the router as a possible cause before proceeding. You may want to try power cycling the router.
After ensuring that the internet connection is good please note whether you see a status light on the front of the Flair Bridge and follow the troubleshooting below. See Bridge Status Lights for reference.
If you are having issues with setup on a mobile device try running setup from a laptop or computer at my.flair.co.
After trying the troubleshooting steps below, if the Bridge still won’t connect to the internet, contact our Support Team.
No Status Light
If there is no status light the Bridge is likely not powered on. Please ensure it is plugged in, the cable is seated securely, and the outlet is providing power.
Pulsing Blue
If the status light is pulsing blue this indicates the Bridge is ready for WiFi setup. If you intend to connect the Bridge via Ethernet tap the reset button on the rear of the Bridge and ensure the Ethernet cable is installed. Once it resets the status light will pulse white to indicate it is ready for Ethernet setup.
If this is the first Bridge added to the Flair home, proceed with setting up the Flair home.
If the Bridge is being added to an existing Flair home, tap the PLUS menu, tap "Add Flair Bridge" and follow the WiFi setup flow.
Pulsing White
If the LED is pulsing white this indicates the Bridge is ready for Ethernet setup. If you intend to connect the Bridge to the internet via WiFi, remove the Ethernet cable and tap the reset button on the rear of the Bridge. Once it resets the status light will pulse blue to indicate it is ready for WiFi setup.
If this is the first Bridge added to a Flair home, proceed with setting up the Flair home.
If the Bridge is being added to an existing Flair home, tap the PLUS menu, tap "Add Flair Bridge" and follow the Ethernet setup flow.
Pulsing Green
A firmware update is in progress. When the update completes the status light will become solid green, and then return to solid blue (or pulsing orange during setup).
Pulsing Red
If the LED is pulsing red this indicates there is no internet access. Tap the reset button on the back of the Bridge. This will clear out any WiFi credentials stored on the Bridge and ensure it is ready to connect to the home network.
If this is the first Bridge added to a Flair home, retry the setup steps.
If the Bridge is being added to an existing Flair home, tap the PLUS menu, tap "Add Flair Bridge" and follow the setup flow.
Ethernet Connections
- Ensure the Ethernet cable is securely connected between the Bridge and the router.
- You might want to try a different Ethernet cable that's been tested to be good.
- You can also try connecting the Bridge via WiFi instead. Tap the reset button on the back of the Bridge. If this is the first Bridge added to the Flair home, use the Back button to retry setup using WiFi. If the Bridge is being added to an existing Flair home, tap the PLUS menu, tap "Add Flair Bridge" and follow the WiFi setup flow.
WiFi Connections
- Ensure the Bridge is within range of the router.
- Ensure the router is broadcasting a 2.4 GHz network.
- You can also try connecting the Bridge via Ethernet instead. Tap the reset button on the back of the Bridge. If this is the first Bridge added to a Flair home, use the Back button to retry setup using Ethernet. If this Bridge is being added to an existing Flair home, tap the PLUS menu, tap "Add Flair Bridge" and follow the Ethernet setup flow.
Once the Bridge is connected via WiFi you can check the quality of the signal it receives from your router using the Flair Home Statistics tool. Ideally, the RSSI readings should be greater than -80 dB. If they are not try relocating the Bridge to a spot where it receives a stronger WiFi signal. It may take a few minutes for the signal displayed in the Flair app to update when a Bridge is moved. Keep in mind that large metal objects or other devices that communicate on a similar frequency can interfere with the WiFi signal to the Bridge.
Advanced: There may be firewalls, tunneling, ad-blocking, or other special features of the network that may disrupt internet traffic. If the network has these features enabled and there are issues with the Bridge connecting or staying online, try disabling these features for a few hours to see if this improves the internet connection.