If you are integrating a smart thermostat with Flair, you'll be asked to log into your smart thermostat account to grant permission to Flair to access your thermostat(s).
If you're not seeing your thermostat(s), follow these general troubleshooting steps:
- Ensure the email address you're using to log into your smart thermostat is correct.
- Ensure you have owner or admin access to the smart thermostat account. If your account is not an owner or admin account the integration attempt will fail.
- Ensure the smart thermostat is in Heat, Cool or Auto Heat/Cool mode. Thermostats, where the mode is set to Off, cannot be integrated into Flair.
- Try re-integrating the smart thermostat. There may be an unknown issue that is resolved when you attempt to re-integrate.
- Try these:
- Force quit the Flair app and restart it
- Reboot your phone or tablet
- Try resuming setup on a WiFi-connected laptop/computer at my.flair.co
Ecobee
- Ecobee accounts are either an Owner or a Member account. If you attempt to integrate using a member account, it will not work. Flair won’t have the necessary permissions to complete the integration. Please ensure you are using the credentials for an ecobee Owner account. The two screenshots below show an Owner account (on the left) and a Member account (on the right). If the account is an Owner account, you will see options such as Add Thermostat.
- If you have enabled Two Factor Authentication (2FA) using an Authenticator App (e.g., Google Authenticator, DUO) for your ecobee account, please either disable 2FA or change 2FA to use a Text Message (SMS) before trying to integrate with Flair. Once integration is complete, you can change your 2FA settings to what they were before Flair integration.
Honeywell Home
When integrating a Honeywell Home smart thermostat with Flair, each Flair home can access the thermostat(s) in exactly one Honeywell location. In other words, you cannot assign thermostats across locations to a single Flair home.
Single Flair Home
If you have a single Flair home, ensure the thermostat(s) you want to import to your Flair home are all assigned to the same location in your Honeywell Home account.
Multiple Flair Homes
If you have multiple Flair homes, assign the thermostat(s) for each home to separate locations in the Honeywell account (i.e., one location per Flair home). Then import all locations into Flair and assign the thermostat(s) to their respective Flair home.
Once you import the location(s) you want into Flair, to enable a location for a specific Flair home, go to Home Settings->Integrations, tap "Honeywell Home" to expand, and then tap the toggle next to the location name.
Google Nest
When integrating a Google Nest smart thermostat with Flair, each Flair home can access the thermostat(s) in exactly one Google Nest home. In other words, you cannot assign thermostats across homes to a single Flair home.
Single Flair Home
If you have a single Flair home, ensure the thermostat(s) you want to import to your Flair home are all assigned to the same home in your Google Nest account.
Multiple Flair Homes
If you have multiple Flair homes, assign the thermostat(s) for each home to separate homes in the Google Nest account (i.e., one home per Flair home). Then import all homes into Flair and assign the thermostat(s) to their respective Flair home.
Once you import the home(s) you want into Flair, to enable a home for a specific Flair home, go to Home Settings->Integrations, tap "Google Nest" to expand, and then tap the toggle next to the home name.