Servers down?

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Lily And Shaun Resemius

• May 18, 2026 09:19
• Edited

My vents aren't opening and closing in auto mode. They work just fine if I put them in manual mode. Also on the individual vents I noticed that the temperature they say they will open or close at is not updating to the current setting and it is stuck at a set point that does not correlate to what it should be for the current puck setting (1 degree swing).

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• Official comment

  

  James C.

  • May 28, 2026 15:58

  Hi Kevin Zhu and Lily And Shaun Resemius,

  If you have any ongoing issues or further questions, please email our support team at support@flair.co, and we will be happy to help you out.

  Thank you for being a valued Flair customer.

  Regards,

  The Flair Team

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  Kevin Zhu

  • May 18, 2026 13:35

  I noticed oddities this morning as well. Vents are not acting as they should/did yesterday. I think it's a software bug rather than the servers being down, though. All rooms except mine were set to Away, yet once my room reached the target temperature, the thermostat did not get updated, and Flair closed all the vents while the cooling system was still running. But, if I toggle Away/Active on the rooms, or set my room temperature high for a moment, the thermostat gets updated.

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