Why is Puck Pro Only Available to HVAC Professionals

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    Daniel Myers

    Technically the Puck Pro is available only through wholesale hvac distribution (Ferguson, Johnstone, etc.) - you can walk into their stores and purchase as a pro or consumer. The primary reason is that there are a number of utility rebates for some features that are available on the Puck Pro but the rebates require professional installation.

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    Jose Paredes

    Daniel Myers : I understand that you can go to a distribution store and purchase it. What I was asking is why is the product not available for purchase online? There is no mention of it for consumers to purchase on the web page. If I would have known how to purchase it as a consumer, I would have maybe tried to do that depending on what the benefit is. I only found out about it by chance (searching for puck, for example). Other than the rebates, what is the difference between the pro puck and the non-pro? As far as rebates, it seems like you would have to show proof of professional installation regardless...

    Regards,

    Jose

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    Flair Customer Support

    Hi Jose,

    Puck Pros are used as integrated controls that intelligently switch between two heating systems, one of which is a mini split and the other a smart thermostat-controlled fossil-fuel-based system. States in the northeastern territory are offering rebates for this type of technology and the installation must be done by a professional.

    All the best,

    Finn

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