Flair Customer Support
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Recent activity by Flair Customer Support Sort by recent activity-
It looks like the Mode was set to Cool. That would prevent a heating device from coming on.
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Official comment Hi John, Mini splits receive commands via the IR receiver. They don’t send any information out. That being said, Flair does have a few ways to help maintain the room temperature. The first is RoomS...
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Official comment Hi Alex, Yes, you can add an IR Controller heater. Create a new Flair home and add the heater to it. This lets the systems run in different modes (cooling and heating). All the best, Finn
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Hi William, I'm going to escalate this to a Support ticket so we can take a look at your system and get this working for you. All the best, Finn
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Official comment Hi Ali, I'm going to create a ticket for our Support Team to help you out. That will be faster. Meanwhile, I'd suggest putting Flair into Setup mode to see if it can discover the Puck. Tap the PLUS...
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Official comment Hi William, When using a non-integrated thermostat, if Mode is set explicitly to Heat or Cool, Flair knows what to do. If the Mode is set to Auto Heat/Cool, Flair uses the duct temperature and room...
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Official comment Hi Vitaliy, Flair Smart Vents are dampers. They open and close to redirect airflow. When installed, it's like having a damper in each room. It doesn't matter how many stories you have, Flair knows ...
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I sent the picture to engineering and they confirmed that all that exposed metal is going to interfere with the signal. They suggested rotating the vent(s) 180 so that the side with the light strip...
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Thanks for the image! Yes, you’ve got a lot of exposed duct material there and it looks like other exposed metal, so I’d say yes. If it’s a Gateway Puck, the metal might be interfering with the WiF...
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Official comment Flair's device-to-device ad hoc network uses radio signals for communication. Range is a factor of the construction and layout of your home. Also, large metal objects can block and/or interfere wit...