If Alexa stops working with Flair, first see if Alexa is working:
- The first thing to do is ask Alexa "are you okay". Alexa has the ability to check the network status herself, so she'll let you know if there is an Amazon Echo outage or if the servers are down.
- If Alexa says everything seems to be working, try using a different skill. Ask her about the weather.
- If Alexa says she's having a problem, if she's encircled by an orange glowing ring, or if you tried the above step to no avail, you may need to reboot your Alexa device and possibly the router.
- If your Amazon device has a solid red ring and Alexa isn't responding at all, the mute button has been turned on. Tap the Microphone button to toggle mute on or off.
If Alexa is working properly, try these troubleshooting steps.
Disable and then re-enable the Flair skill in Alexa:
- Go to the menu and select Skills
- Select the Flair Skill (at the top of the screen)
- Select Disable Skill, and confirm that you want to disable the skill (if prompted)
- Next, re-enable the Flair Skill
- If using Amazon Household profiles, verify that your device is on the correct profile
- Does it show Account Linking Linked? If not, re-link your account
- If the skill requires permission to use, grant permission in the Alexa app
If that doesn't work, try deleting the skill, then re-adding it:
- Go to the skill list and open the skill
- The delete is in the top right
- Check the skill you want to delete and tap the delete button
- Follow these instructions to add the skill back: Set Up Flair Skill in Alexa