Occasionally, when working with Flair support, you may be asked to provide the Flair mobile app logs for a given day. Instructions for accessing these are found below.
Retrieving the mobile app logs on iOS
Open the "Files" app on your iPhone.
You will either be presented with the Browse page where you can search or specify the locations you want to browse, or you may be taken to the last Location you were browsing.
Find the Location titled "On My iPhone", which shows the files stored on your iPhone.
In this Location, you should see a folder titled "Flair", and it will likely have 3 files in it.
The files in this folder are titled flair_log_DD_MM_YYYY, so flair_log_7_10_2026 would be the daily logs for October 7th, 2026.
Please select the file(s) requested and email them to support@flair.co, typically you will already have an email thread open with support.
Retrieving the mobile app logs on Android
Open the "Files" app on your Android.
Tap on "Internal Storage" under the "All storage" section.
Tap on the folder titled "Download"
In that folder, you will see the Flair App log files titled flair_log_DD_MM_YYYY
The files in this folder are titled flair_log_DD_MM_YYYY, so flair_log_7_10_2026 would be the daily logs for October 7th, 2026.
Please select the file(s) requested and email them to support@flair.co, typically you will already have an email thread open with support.