Order Questions

Backordered Items

• When will backorders or preorders ship?
• Can I cancel my backorder?
• How do I order backordered products?

Shipping Questions

• Do Flair devices work outside of the United States and Canada?
• Do you ship outside the United States and Canada?
• How does free shipping work?
• How will you ship my order?

Exchanges

• I purchased the wrong size Smart Vent

Warranties

• Warranty Service
• Where is your information for Quebec Legal Warranties?

Returns and Cancellations

• How do I cancel an order?
• How do I initiate a return?