FAQs and Glossary

Company Information

• What are Flair's Support Hours?
• Vulnerability Disclosure Program
• Privacy Policy
• What does Flair use my address for?

General Information

• Where can I find an installation guide?
• Does Flair have an API?
• What communication protocols does Flair use?
• How does Flair know where I am for geolocation?
• Does Flair support multi-zone systems?

Flair Puck

• Do I need a Puck?
• How do I check the firmware version of my Puck?
• Can I run my Gateway Puck on batteries?
• What's the advantage of using a Puck vs a remote sensor?
• How many Pucks do I need to control my Mini Split or other IR device?
• How do Puck firmware updates work?

Flair Smart Vents

• What is Back Pressure Protection?
• What Smart Vent sizes do you offer?
• How do I measure my vents?
• I have a vent size that Flair does not offer. What can I do?
• Do I have to replace all of my vents to work with Flair?
• How does Flair know when to open and close Smart Vents?

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Mini Split, Window Unit and Portables

• Does Flair Work With Mini Splits, Window Units, or Portables?
• How do I turn off my mini split with Flair?
• Does Flair affect the efficiency of mini splits?
• What is Flair Room Sense?
• Can Flair connect my Mini Split, Window AC, or Portable to my smart thermostat?

Glossary

• Bridge
• Control Bar
• Flair Home
• Gateway Puck
• Hold
• Home and Away

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