vent icon is not matched with puck icon

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Ray McBain

• January 31, 2023 05:00

The physical pucks and vents are working fine. 

However, the display of icons has the following problem:

Bedroom A: shows puck A only

Bedroom B: shows puck B + vent A + vent B

What’s wrong? vent A should appear in bedroom A, not in bedroom B.

(Note that here I’m talking about icons shown on the Flair display screen , not the physical pucks and vents)

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• Official comment

  

  James Clarke

  • February 14, 2023 22:30

  Hi Ray McBain,

  I looked at your Flair home and it appears that PuckA and VentA are assigned to Bedroom A and that Puck B and Vent B are assigned to Bedroom B.

  If you are still having an issue please send an email with details to support@flair.co and a member of our technical support staff will be happy to look into it.

  Thanks for being a valued Flair customer.

  Regards,

  The Flair Team

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  Sal

  • February 02, 2023 16:54

  Hi Ray, would you be able to share a screenshot to clarify?
  Perhaps you need to adjust the room assignments in Home settings>Flair devices.

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