Vent is set to inactive

I am having a problem with several of my smart vents. Several of my vents are currently listed as inactive after they had been working for a couple years. I have vents in the same room that are inactive. I have 19 vents, three of which are set to in-active and 5 pucks. Two of my pucks are setup as gateway pucks. What I have tried to do to troubleshoot.

Confirmed pucks are online in gateway mode.
Set system to manual to have visibility to vents. If you are in auto mode you can't see the status of the vents. It would be great to have a view of the vents in the dashboard status attached to the room and their signal and battery strength.
Disconnected batteries and power cycled vents.
Set system in setup mode for more than five minutes
Refreshed the dashboard no new discovery.
Removed one vent that was marked inactive from system and added it back to the system

Not sure what else to try. I have opened a ticket with support but they have not resolved the issue yet.

Brian Wuttke

March 30, 2019 23:02

I had the same problem. https://support.flair.co/hc/en-us/community/posts/360042620671-Flair-down-again-

One of my gateways wasn't working properly

John Bartlet

April 11, 2019 00:08

Hi Lawrence—thanks for this message. It looks like your support request has been escalated to a senior member of our engineering team. Keep a lookout for updates in your inbox!

Lawrence Van Deusen

April 30, 2019 13:40

Just wanted to follow up on this issue. The problem was a combination of user error and the batteries. The batteries died in several of my vents and i didn't get a notification. What i realized also as well is that the battery holder screws on the opposite side were loose so after I changed the batteries the vents were still not working correctly.

I think my future solution is going to be to hardwire a wall wort to the vents or sometype of POE solution. I need to find out how many amps that I need to distribute to the vents.

Feature request. Please provide a battery warning or notification on the main start page when batteries get low or please put battery power notification

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