Support just stopped emailing back
Answered
Has anyone else have a problem with support emailing and then just stop? I even created a new support inquiry and haven't heard back in over a day. Initially everything was great and I would say some of the best support I have ever gotten for any product or service but now everything just stopped. Ive got so many issues their open threshold and the backpressure protect system to vents whistling when closed. I just purchased my third vent which I will convert another one of my rooms over to flair with but I wanted to do some testing and get things working the way I need it to for my home. I currently have the rest of my home and every vent within my home running on keen vents with an app I wrote and works flawlessly.
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Official comment
Hi Jonathan, we're pleased that you have been happy with the quality of our support responses. We are a small team and appreciate your patience and understanding in our response times. Our business hours are Monday to Friday from 9AM to 5PM, Pacific Time. We'll make sure someone gets back to you as soon as possible.
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