App not picking up smart vents

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Kelli Outlaw

Hello, I purchased my puck from flair website and my smart vents from home depot. The vents will not appear in the app to set up the room. The puck appears however. I followed troubleshooting instructions on this site however they still don't appear. The batteries are installed and the light bar is lit so I'm not sure why they aren't working. I restarted the app and my internet, also refreshed and the app still will not pick up the vents. I was really excited about this system but doesn't seem to be working. Should I return my vents to home depot?

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    Robert Drinovac

    To pair vents, the puck they are being paired to needs to be a gateway puck. In order for it to be a gateway puck, the puck needs to be powered using the provided cable and adapter, not batteries. Just wanted to clarify this in case you are powering your puck with batteries.

    I would then follow this guide to reset your vents and have your structure enter into “setup” mode in order to discover vents: https://support.flair.co/hc/en-us/articles/360044930772-Reset-a-Smart-Vent

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    Flair Customer Support

    Hi Kelli Outlaw,

    Smart Vents use RF to communicate with the Gateway Puck. It's possible the Vents are too far from the Gateway Puck during discovery. I'd recommend moving your Vents close to the Gateway Puck, resetting them as Robert Drinovac mentioned, and then putting Flair into "Setup Mode". To put Flair into Setup Mode, you can do either of the following:

    1. Tap the PLUS sign and select "Add new Smart Vent"
    2. Tap the Flair Menu, go to Home Settings->Flair Devices and tap "Setup mode is off" to enable Setup Mode

    It may take up to 5 minutes for Vents to be discovered. Once discovered, scroll to the bottom of the Setup screen and select "Exit Setup".

    All the best,

    Finn

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