Flair offline notification, but working?

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Pieter Viljoen

I got a Flair offline notification via email.

Not a big deal, I assumed the Flair service went down as my internet was fine, and the puck reported WiFi, and the Flair weeb app was working.

 

It has been several days, and I've not received a service restored notification.

 

Does flair not send service restore notifications (if they send a down they should send an up)?

Or is there something else still wrong I should look into?

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    James C.

    Hi Pieter Viljoen,

    Sal is correct - we do not send a notification when the system comes back online.  You can, however, easily determine when your Flair home is online by looking at the Flair App.

    From looking at your logs we saw that the home was offline from 7:20 pm to 9:00 pm on the evening of October 10th.

    If you have any questions about this please write in to our support team and let us know.  We would be happy to help!!

    Thanks,

    The Flair Team

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    Sal

    Hi Pieter,

    I've never gotten a service restored notification. Tbh I'd find a restored notification annoying... I like to minimize notifications to the essentials only, but that's a personal choice. Everyone should have the ability to customize how they like it.

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    Pieter Viljoen

    Lol, I'm the opposite, if you tell me there is a problem I'll be concerned until you tell me there is no problem.

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    Pieter Viljoen

    "You can, however, easily determine when your Flair home is online by looking at the Flair App."

    Thanks, I would really prefer to not have to keep looking and wondering, and just be told.

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